Mortgage Case Manager

Looking for your next challenge?

We're looking for a proactive, organised Case Manager to join our growing mortgage team.

Previous mortgage experience isn't required – we'll provide full training.

What we're really looking for is someone who enjoys working in a fast-paced environment, takes ownership of their workload, and delivers outstanding customer service.

You'll play an important role in helping clients through one of the biggest milestones in their lives – buying a home.

From the moment a mortgage application is submitted through to completion, you'll be the key point of contact, keeping everything on track and ensuring clients receive a first-class experience.

What you'll be doing:

• Managing a pipeline of mortgage applications from Agreement in Principle through to completion.
• Building strong relationships with clients, lenders, solicitors and estate agents.
• Keeping clients informed with regular updates throughout their application.
• Requesting, reviewing and processing documentation accurately.
• Submitting mortgage applications to lenders.
• Chasing outstanding information to keep cases progressing efficiently.
• Managing daily priorities, responding to client enquiries and ensuring deadlines are met.
• Working closely with our Mortgage Advisers to deliver an exceptional customer journey.

What we're looking for:

We're more interested in your attitude and transferable skills than mortgage experience.

You'll be someone who:

• Thrives in a busy, fast-paced environment.
• Has excellent organisational and time management skills.
• Can confidently manage multiple cases at the same time.
• Uses initiative and enjoys solving problems independently.
• Is confident on the phone and able to build rapport with a wide range of people.
• Communicates professionally, both verbally and in writing.
• Is resilient, positive and enjoys working as part of a supportive team.
• Takes pride in delivering outstanding customer service.

Experience in customer service, administration, recruitment, estate agency, insurance, hospitality, retail or another busy office environment would be highly valued.

What you'll receive:

• Competitive salary plus commission.
• Full training and ongoing development.
• Opportunities for career progression.
• 22 days annual leave plus bank holidays, increasing with length of service.
• Early finish every Friday.
• Company holidays and regular social events.
• Supportive, friendly team culture.

If you're looking for a role where you can build a long-term career, develop new skills and make a real difference to customers, we'd love to hear from you.

Pay: From £26,106.00 per year

Benefits:

• Casual dress
• Company events
• Free parking
• On-site parking

Work Location: In person