Mortgage Compliance & Escalation Lead

Position Overview: NexBank is seeking a Mortgage Compliance & Escalation Lead to support its mortgage operations team. This position will be staffed through Phoenix Collateral Advisors, LLC, as a full-time role dedicated to NexBank (www.nexbank.com). The Escalation Lead serves as a senior operational resource with demonstrated mortgage compliance expertise, responsible for independently reviewing, assessing, and resolving escalated compliance-related issues that impact loan processing, closing, and funding. The role also provides functional leadership for complex closing-related escalations by coordinating resolution efforts across operations, compliance, sales, and closing stakeholders, without direct people management responsibilities.

Essential Duties & Responsibilities:

● Serve as a primary escalation point for complex mortgage compliance issues impacting loan approval, closing, funding, or post-closing review.

● Independently review escalated compliance findings, conditions, and exceptions to determine appropriate resolution paths

● Apply working knowledge of federal and state mortgage regulations, investor guidelines, and internal policies when assessing escalated issues

● Manage or oversee MERS (Mortgage Electronic Registration System) registration, assignment, and transfer activity to ensure accurate lien position and investor reporting

● Lead resolution of compliance-driven closing delays by coordinating across underwriting, compliance, closing, post-closing, and sales partners

● Provide functional leadership for complex closing escalations, guiding next steps and resolution strategy without direct staff supervision

● Escalate only novel, high-risk, or policy-level issues to NexBank leadership with clear analysis and recommended options

● Track escalated items using structured logs or reporting tools to ensure accountability

● Provide regular status updates on open escalations, risks, and resolution progress

● Identify trends in compliance findings or recurring closing issues and contribute to remediation planning and process improvement efforts

● Ensure all activities align with NexBank policies, regulatory requirements, and investor guidelines

Qualifications, Knowledge, and Skills:

● Demonstrated mortgage compliance experience with the ability to independently assess regulatory, investor, and policy-related issues

● Strong understanding of federal and state mortgage regulations (e.g., RESPA, TILA/TRID, HMDA, ECOA) and investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae) and how they impact loan processing, closing, and funding

● Experience resolving compliance-driven conditions, exceptions, or audit findings

● Ability to apply sound judgment to escalated compliance and closing issues and recommend appropriate resolution strategies

● Comfort serving as an escalation lead and functional authority for complex issues across compliance and closing workflows

● Working knowledge of MERS processes, including registration, MIN transfers, and MOM (MERS as Original Mortgagee) documentation

● CRCM (Certified Regulatory Compliance Manager) or similar compliance certification preferred

● Strong written and verbal communication skills

● Collaborative, solution-oriented approach with persistence and follow-through

● Proficiency in Excel or similar tools for tracking and reporting

Education & Experience:

● Bachelor’s degree preferred but not required

● 5+ years of experience in mortgage compliance, quality control, due diligence, or a related mortgage operations role with significant compliance exposure

● MERS experience strongly preferred

● Experience supporting or partnering closely with closing teams and understanding closing workflows and funding requirements

● Prior experience handling escalations, exceptions, or high-risk loan issues required

Physical & Remote Work Requirements:

● Prolonged periods of sitting at a desk and working on a computer

● Must be available and responsive via email, phone, and messaging

● Must be able to lift up to 15 pounds at times

● Reliable, high-speed internet connection

● Reliable mobile device and service

● Secure and private workspace

Details:

● Health, dental, and vision benefits

● 401k with employer match

● Eligible for a discretionary annual bonus

Phoenix is committed to the principles of equal employment and will provide reasonable accommodation to all qualified individuals so that they may perform the essential functions of their job position, provided this does not create an undue hardship on the company.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Remote