Mortgage Loan Processor

About the role

Our client is looking for an experienced Mortgage Loan Processor to support the end-to-end processing of complex home loan applications. This role will be responsible for reviewing loan files, coordinating with customers and various stakeholders, clearing documentation requirements, and ensuring loans are processed accurately and within established timelines. The ideal candidate has a strong understanding of mortgage processing and is comfortable managing multiple loan files while maintaining high standards of accuracy, compliance, and customer service.

Key responsibilities

• Manage and process complex home loan applications from application through submission for underwriting.
• Review loan files and supporting documentation for completeness, accuracy, and compliance with underwriting requirements.
• Communicate with customers, brokers, agents, vendors, and internal stakeholders to obtain missing information and documentation.
• Clear loan stipulations and resolve documentation issues promptly.
• Submit completed loan applications for underwriting review.
• Manage and prioritize assigned loan pipelines to meet deadlines and performance targets.
• Ensure all loan processing activities comply with applicable policies, procedures, and regulatory requirements.
• Identify opportunities to improve the customer experience and streamline loan processing activities.
• Provide guidance, support, and training to less experienced Loan Processors.
• Collaborate with colleagues and managers to resolve complex or non-routine issues.

About you

• At least 1 year of experience in Customer Service, Loan Administration, Collections, Sales Support, or a related field.
• Strong attention to detail and ability to manage multiple transactions or loan files simultaneously.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work effectively with internal and external stakeholders.
• In-depth knowledge of the US mortgage/home lending process, including loan origination, application, processing, underwriting, closing, and funding (preferred).
• Experience handling complex mortgage or home loan applications (preferred).
• Experience reviewing loan documentation and clearing underwriting stipulations (preferred).
• Previous experience providing guidance or training to junior team members (preferred).