Mortgage Loan Processor

WE’RE HIRING: End-to-End Mortgage Loan Officer (Australian Account)

Full-Time | Hybrid (Mandaluyong / Remote)
Send your resume to: [email protected]

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About Us

Outsourced Experts is a world-class outsourcing collective based in Mandaluyong, Philippines. We specialize in supporting the Australian mortgage and finance industry, delivering consistent, high-quality back-office and administrative services that help our clients scale with confidence.

Our services include:
Virtual Executive Assistance
Loan Administration and Processing
Compliance and Record-Keeping
Settlements Support

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The Role: End-to-End Mortgage Loan Officer

We’re seeking experienced and highly organized Mortgage Loan Officers who can manage the entire mortgage process from submission to settlement. You'll be the critical point of contact between clients, lenders, and brokers—ensuring accuracy, timeliness, and exceptional service throughout the loan lifecycle.

🔹 Key Responsibilities

·       Conduct accurate loan pricing across various Australian lender platforms

·       Order property valuations and ensure timely receipt across lender systems

·       Prepare and submit forms to request changes in loan structure (e.g., repayment type)

·       Rename and manage documents in accordance with strict document handling and compliance protocols (e.g., removing TFNs)

·       Enter and update client and loan data accurately within lender platforms and CRM

·       Lodge complete loan applications through lender portals (e.g., ApplyOnline, NextGen)

·       Calculate borrowing capacity using Quikli or lender-specific servicing calculators

·       Track and manage loan files in CRM, including updating status, uploading documents, and logging progress notes

·       Liaise with banks, lenders, clients, and brokers to monitor loan progress and resolve issues or delays

·       Ensure full regulatory and data compliance, particularly with Australian financial standards

·       Adhoc task – action adhoc task as requested by broker’s.

What We’re Looking For

Proven experience in Australian mortgage loan processing or broking (from submission to settlement)
Familiarity with Australian lending platforms (ApplyOnline, NextGen, bank/broker portals)
Solid knowledge of UMI, servicing calculators, credit policies, and lender SLAs
High attention to detail, critical thinking, and problem-solving abilities
Strong communication and stakeholder coordination skills
Ability to work independently in a fast-paced, remote-friendly environment
Bonus: Experience working directly with Australian mortgage brokers or aggregator groups

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Why Join Outsourced Experts?

• Hybrid work setup (Mandaluyong office + remote flexibility)
• Supportive and collaborative culture
• Opportunities to work closely with Australian professionals
• Structured training and career growth pathways

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Join a growing, professional team that empowers Australian brokers with exceptional back-end support — and grow your career in the process.