Mortgage Manager

Location: Tulsa, OK

Work Type: Full-Time | On-Site

Compensation: Competitive Salary

About The Role The Mortgage Manager is responsible for overseeing the end-to-end mortgage lending process, ensuring loans are processed efficiently, comply with regulatory requirements, and align with organizational standards. This role leads a team of Mortgage Lenders and Processors while managing complex loan scenarios and high-level member relationships.

Responsibilities

• Oversee daily operations of the mortgage department and assigned teams.
• Lead, coach, and develop Mortgage Lenders and Processing staff to achieve performance goals.
• Review and approve mortgage loan applications within delegated authority.
• Ensure compliance with all applicable federal, state, and company lending regulations, including underwriting standards.
• Monitor loan pipeline, productivity, and key performance metrics.
• Resolve escalated client issues and manage complex loan situations.
• Build and maintain relationships with real estate agents, brokers, and strategic partners.
• Analyze financial data, credit reports, and risk factors to support sound lending decisions.
• Collaborate with Mortgage Sales, Underwriting, and Learning & Development teams to manage training programs and documentation.
• Ensure adherence to all NCUA laws, rules, regulations, and internal policies to mitigate risk and uphold ethical standards.
• Prepare and present performance reports and trend analysis to senior management.
• Perform other duties as assigned.

Requirements

• Minimum of 5 years of experience in mortgage lending or banking.
• At least 2 years of supervisory or management experience.
• Strong knowledge of underwriting guidelines and loan products, including FHA, VA, and Conventional loans.
• Solid understanding of lending laws, regulatory compliance, and risk management.
• Bachelor's degree in Finance, Business, or a related field preferred.

Client Expectations

• Must have recent mortgage lending experience, preferably within a Credit Union or banking environment.
• Strong leadership experience managing Mortgage Lenders and Processors.
• Hands-on experience reviewing and approving mortgage loans.
• Strong knowledge of FHA, VA, and Conventional mortgage products.
• Experience with underwriting guidelines, regulatory compliance, and NCUA requirements.
• Comfortable managing complex loan scenarios while building relationships with members, real estate agents, and business partners.

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Life Insurance
• Paid Time Off

Work Location

• In Person (Tulsa, OK)