Wells Fargo

Title:
Mortgage Servicing Business Support Analyst
Location:
800 S Jordan Creek Pkwy West Des Moines, IA
Duration:
12 months
Work Engagement:
W-2
Work Schedule
: hybrid
Benefits on offer for this contract position
: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a detail-oriented Mortgage Servicing Business Support Analyst to support mortgage servicing operations, data analysis, and business initiatives within a fast-paced Home Lending environment. This role is ideal for a highly organized professional with strong Excel skills, mortgage servicing experience, and the ability to manage multiple priorities while partnering across teams to achieve business objectives.
Responsibilities:
<ul>
<li>Support mortgage servicing operations, sales, acquisitions, and related business initiatives.</li>
<li>Analyze, structure, format, map, translate, and convert data to support operational and strategic objectives.</li>
<li>Utilize advanced Excel functions, including VLOOKUPs, Pivot Tables, and data analysis tools, to create reports and identify trends.</li>
<li>Maintain and work within MSP (Mortgage Servicing Platform) to support servicing activities and data management.</li>
<li>Coordinate with internal stakeholders, external partners, and vendors to facilitate project execution and process improvements.</li>
<li>Monitor project timelines, track progress, and ensure successful completion of assigned initiatives.</li>
<li>Research and resolve operational issues through strong analytical and problem-solving skills.</li>
<li>Prepare and communicate findings, updates, and recommendations to business partners and leadership.</li>
<li>Support process improvement efforts focused on efficiency, accuracy, and business performance.</li>
</ul>
Qualifications:
<ul>
<li>Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</li>
<li>4+ years of administrative, business support, mortgage servicing, or related experience.</li>
<li>Experience within Mortgage Servicing operations.</li>
<li>Advanced Microsoft Excel skills, including VLOOKUPs and Pivot Tables.</li>
<li>Working knowledge of MSP (Mortgage Servicing Platform).</li>
<li>Strong computer proficiency, including Excel, Outlook, OneNote, and Skype.</li>
<li>Excellent organizational skills with a high level of attention to detail.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Effective verbal and written communication skills.</li>
<li>Ability to manage competing priorities in a deadline-driven environment.</li>
<li>Mortgage servicing sales and/or acquisitions experience within Home Lending. (highly preferred)</li>
<li>Experience with data structure, data mapping, formatting, translation, and conversion.</li>
<li>Project management experience, including planning, organizing, coordinating, and driving initiatives to completion.</li>
<li>Proven ability to build and maintain strong relationships with internal and external partners.</li>
<li>Experience collaborating across multiple teams and vendor organizations.</li>
<li>Demonstrated success supporting business goals, operational improvements, and strategic initiatives.</li>
<li>Strong sense of urgency, accountability, adaptability, and passion for results.</li>
</ul>

Mortgage Servicing Business Support Analyst (contract)

Mortgage Servicing Business Support Analyst (contract)

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