Mortgage Servicing Representative

Wildfire Credit Union Job Opportunity

Mortgage Servicing Representative

Company Overview

Wildfire Credit Union is more than just a local credit union - we're a team driven by purpose, passion, and people. Since 1937, we've grown from a small spark into a bright star for our members. With four branches in the Great Lakes Bay Region, two school branches, and a business office in Mt. Pleasant, we proudly serve the entire state of Michigan. As a member-owned and community-focused organization, we believe in putting people first - our members, our employees and our community. With over $1.1 billion in assets and a team of more than 200 dedicated employees, Wildfire Credit Union is built on a strong foundation of service, integrity, and community impact. We’re committed to creating a workplace where you can thrive professionally while making a difference locally. Our employees bring our mission to life by building meaningful relationships, delivering outstanding service, and supporting causes that strengthen the places we call home. We believe in the power of the human spirit - that inner fire that drives ambition and fuels dreams. If you're looking for a rewarding career where your work matters and your voice is heard, come join the Wildfire team and help us blaze a trail to a brighter future together!

Summary

We are seeking a friendly and detail-oriented Mortgage Servicing Representative to join our team at Wildfire Credit Union in Saginaw, Michigan. In this role, you will provide exceptional service to our members while servicing mortgage loans according to related requirements and procedures. This position offers an opportunity to grow within a supportive community-focused environment and contribute to our mission of serving members with integrity.

Responsibilities

· Responsible for the administration of the mortgage escrow program including processing disbursements, annual escrow account analysis and monitoring all member mortgages for property tax payments. Also monitors accounts for valid homeowner’s insurance.

· Provide and disburse incoming mail and faxes. Complete payoff requests, post mortgage payments and assist members with any of their mortgage servicing needs.

· Provide clerical support for all mortgage loan servicing activities including maintaining accurate and up-to-date mortgage files, completing and monitoring monthly tracking reports, and assisting with the administration of the mortgage escrow program.

· Responsible for post-closing activities including ensuring all required documents have been sent for recording.

· Resolves or refers requests and problems promptly and courteously and answers member loan questions regarding applications in the process of approval.

Responsibilities may also include:

· Processing balloon renewals, modifications and payment relief requests.

· Managing property loss insurance claims.

· Reviewing and processing forced placed insurance and delinquent property taxes.

Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Understanding of mortgage loan products and services.
• Knowledge of mortgage related requirements and procedures.

Experience Required:

• One to three years of related office experience.

Skills/Abilities:

• Strong organizational skills.
• Good verbal public relations skills.
• Able to operate related computer applications and business equipment.

If you’re ready to blaze your own trail with a career at a credit union and make a real difference, we’d love to hear from you - join us at Wildfire Credit Union where your dedication fuels our collective success!

If interested, apply by Thursday, October 22, 2026.

No telephone calls, please.

Wildfire Credit Union is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected Veteran, or status as a qualified individual with disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person