MOS Specialist

MOS Specialist

• Shape how NZ Post's operational network works, connects and performs every day
• Design and embed systems that drive accountability, performance and operational excellence
• Partner with leaders across the business to drive lasting impact at scale
• East Auckland based location

Kōrero mō te tūranga - About the role

At NZ Post, delivering for Aotearoa takes great people, clear processes and strong operational discipline. As our MOS Specialist, you'll play a key role in the design, development and ongoing evolution of our Management Operating System (MOS) across Customer Service Delivery. You'll help create the operating rhythms, governance forums, performance frameworks and ways of working that connect our Processing, Last Mile and Network operations and enable teams to perform at their best.

Working as part of the Operational Excellence team and in partnership with Operational leaders and teams you'll turn strategy into practical systems that support performance, accountability and decision making. You'll play a leading role in embedding the MOS across the business, ensuring new ways of working are adopted, sustainable and deliver real operational value.

This is an opportunity to influence how work gets done across one of New Zealand's largest operational networks while helping shape the systems and structures that support successful delivery every day.

You'll achieve that by:

• Designing and evolving our Management Operating System (MOS) across Customer Service Delivery
• Developing governance forums, operating rhythms and decision-making frameworks that support performance and accountability
• Creating and embedding practical ways of working that connect teams and functions across the operational network
• Partnering with leaders and Continuous Improvement teams to implement and sustain MOS practices across operations
• Use operational feedback and performance insights to continuously improve system effectiveness
• Coach and support leaders and teams to confidently adopt new operating practices and ways of working

Mōu - About you

You're someone who naturally sees how the bigger picture fits together. You enjoy bringing structure to complexity, designing practical solutions and helping teams work more effectively. Whether you're working with frontline teams or senior leaders, you're skilled at building relationships, influencing stakeholders and creating alignment around a common way forward.

You'll bring experience designing and implementing operating models, management operating systems or similar frameworks within complex operational environments. You're comfortable moving between strategic thinking and hands-on delivery and know how to turn ideas into practical, sustainable ways of working that deliver measurable outcomes.

What you'll bring:

• Experience designing and implementing operating models, Management Operating Systems (MOS) or similar business frameworks
• Strong systems thinking with the ability to design end-to-end ways of working across multiple teams and functions
• Proven ability to influence and align stakeholders at all levels, from frontline teams to senior leaders
• Experience designing governance structures, operating rhythms and performance management frameworks
• Strong communication, facilitation and stakeholder engagement skills
• Experience working in complex operational, logistics or supply chain environments is advantageous

Hiahia? - Interested? Further your career within the NZ Post whānau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Apply today or find out more details about this opportunity by downloading the JD on the NZ Post careers site.  If you require additional information, please contact Hanali Curtis (Talent Partner) on [09 974 0184](tel:09 974 0184).

Applications for this position close on Tuesday 15 September 2026.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test.

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.