Motel Front Desk Clerk

Job Description: Motel Front Desk Clerk

Position: Front Desk Clerk

Location: Orland Inn, Orland, CA

Reports To: General Manager

Job Summary:

The Orland Inn is looking for a friendly and organized Front Desk Clerk to join our team. The Front Desk Clerk will be responsible for managing the front desk operations and ensuring smooth and efficient experience for our guests. The ideal candidate will be using the Cloudbeds Property Management System to handle reservations, check-ins, check-outs, and other guest services.

Key Responsibilities:

-Guest Services: Greet guests with friendly and professional demeanor, assist with check-in/check-out processes, and respond to guest inquiries and requests. Respond to guest issues promptly (i.e., TV problems, bathroom leaks).

-Reservations Management: Handle reservations, cancellations, and modifications using the Cloudbeds Property Management System.

-Communication: Maintain effective communication with guests and other motel departments to ensure guest satisfaction. Handle emails and inquiries from potential future guests.

-Billing and Payments: Manage guest accounts, process payments, and handle billing inquiries.

-Record Keeping: Maintain accurate records of guest information, reservations, and transactions.

-Problem Solving: Address and resolve any guest issues or complaints in a timely and professional manner.

-Security: Ensure the safety and security of guests and motel property during the shift.

-General Support: Assist with various administrative tasks and support other departments as needed. Keep the lobby area clean and tidy.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.

• Proficiency with the Cloudbeds Property Management System or similar PMS software.

• Excellent customer service and communication skills.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Flexibility to work shifts, including evenings, weekends, and holidays.

• Demonstrates proficiency in mathematics and accuracy in cash handling.

-Bilingual (Spanish) is preferred.

Work Schedule:

• This is a full-time position with variable shifts.

• Availability to work evenings, weekends, and holidays is required.

Benefits:

• Competitive salary

• Paid meal breaks

• Paid time off

• Employee discounts

• Opportunities for career advancement

Application Process:

To apply, please submit your resume and a cover letter detailing your experience and suitability for the position in person.

Job Type: Part-time

Benefits:

-Flexible schedule

-Paid time off

Work Location: Orland Inn Motel

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person