Motel Manager

Motel Manager/Management Couple

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We are a small but vibrant entrepreneurial hotel company focussing on customer satisfaction, surprise and service.  We are currently seeking a full-time Manager to join our dynamic team located at The Cubana Ballina.

Key responsibilities:

• Manage all aspects of motel operations, including guest services, housekeeping, maintenance, and administration
• Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and comfort throughout the property
• Manage all OTA's & booking systems
• Oversee reservations, check-in/outs, and handle guest inquiries and complaints in a professional and timely manner
• Monitor financial performance, rates, budgeting, and cost control measures to optimise revenue and profitability
• Act as ambassador for the resort, engaging with guests to address concerns, fulfill requests, and ensure their satisfaction during their stay
• Implement and manage dynamic rate strategy
• Implement and manage social media strategy
• Manage staff, rosters and payroll
• Collaboratively develop and execute local marketing strategies, working with the owner, to attract new guests, maximise revenue opportunities, and increase occupancy
• Maintain all safety and hotel compliance measures
• Pool testing including reporting compliance
• Additional management of boutique 4 room sister property

Qualifications:

• Previous experience in hotel/motel in a medium accommodation property
• Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service
• Excellent communication, interpersonal, and organisational skills
• Proven track record of managing budgets, achieving targets, and maximising profitability
• Experience in social media campaigns
• Good experience and knowledge of revenue management processes and implementing rate strategies
• Knowledge of reservation and property management systems, and industry best practices
• A passion for providing outstanding customer service and creating memorable guest experiences

Competitive salary package commensurate with experience. The position is live-in with overnight caretaking responsibilities. To apply, please submit your resumes and joint cover letter outlining your relevant experience and why you would be the perfect fit for our team.