Motel Manager

About us

Redhill Hospitality is a leading hospitality business dedicated to delivering exceptional guest experiences and maintaining high standards of service excellence across our portfolio. We pride ourselves on creating welcoming environments where guests feel valued and staff are empowered to perform at their best. Our commitment to quality, innovation and customer satisfaction has established us as a trusted name in the hospitality sector.

About the role

We are seeking an experienced Motel Manager to join Redhill Hospitality in Rockhampton, QLD. This is a full-time position that plays a crucial role in the day-to-day operations and success of our motel facility. As Motel Manager, you will be responsible for overseeing all aspects of motel operations, ensuring guest satisfaction, managing staff performance, and driving profitability. This position is integral to maintaining our reputation for excellence and achieving our business objectives in the competitive hospitality market.

Key responsibilities

• Oversee all daily motel operations, including front desk services, housekeeping, maintenance and guest relations
• Manage staff recruitment, training, scheduling and performance management to ensure a motivated and efficient team
• Maintain high standards of cleanliness, maintenance and presentation throughout the facility
• Handle guest complaints and concerns professionally, ensuring swift resolution and guest satisfaction
• Monitor financial performance, manage budgets and control operational costs to maximise profitability
• Implement and maintain health, safety and security protocols across the premises
• Develop and execute marketing strategies to increase occupancy rates and revenue
• Liaise with suppliers and contractors to ensure quality services and competitive pricing
• Prepare regular reports on operational performance, guest feedback and financial metrics
• Ensure compliance with all relevant legislation, regulations and company policies

What we're looking for

• Proven experience as a Motel Manager or similar hospitality management role, ideally within a 3+ star establishment
• Strong leadership and team management capabilities with the ability to motivate and develop staff
• Excellent customer service skills with a proven ability to handle difficult situations professionally
• Sound financial acumen including budgeting, cash flow management and P&L responsibility
• Proficiency in motel management systems and standard computer applications
• Exceptional organisational skills with the ability to manage multiple priorities simultaneously
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a proactive approach to operational challenges
• Knowledge of health and safety requirements relevant to hospitality operations
• Relevant hospitality qualifications or certifications are desirable

What we offer

Redhill Hospitality is committed to supporting our employees' professional development and wellbeing. We offer a competitive remuneration package, including superannuation and performance incentives. You will have the opportunity to progress your career within a respected hospitality organisation with exposure to industry best practices and ongoing training opportunities. We foster a supportive and collaborative workplace culture where your contributions are valued and recognised. We encourage applications from all candidates and are committed to creating an inclusive workplace.

Apply now

If you are an experienced hospitality manager ready to lead a dynamic team and drive operational excellence, we would like to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience to Redhill Hospitality. Join us and make a meaningful impact in the hospitality industry.