Motorcycle Service Advisor

Overview

Join our dynamic team as a Motorcycle Service Advisor and become the vital link between our valued customers and our expert service technicians. In this energetic role, you will leverage your mechanical knowledge and customer service skills to ensure every motorcycle receives top-tier maintenance and repairs. Your enthusiasm for motorcycles combined with your ability to communicate clearly will drive customer satisfaction and foster long-term relationships. This paid position offers a fantastic opportunity to grow within the automotive repair industry while sharing your passion for motorcycles.

Duties

• Greet customers warmly, listen actively to their motorcycle service needs, and provide expert guidance on maintenance and repair options
• Write detailed service estimates using estimating software, ensuring transparency and accuracy for each job
• Upsell additional services such as oil changes, tire services, brake repairs, suspension work, or transmission diagnostics to maximize customer value
• Coordinate with mechanics and technicians to schedule repairs and ensure timely completion of services
• Communicate clearly with clients about vehicle status, repair procedures, and costs, maintaining excellent client communication standards
• Handle cash transactions accurately and process payments efficiently at the point of sale
• Maintain detailed service records, including vehicle history, repair notes, and parts used, utilizing computer-aided vehicle damage estimating tools when necessary

Skills

• Proven experience as a Service Advisor or in a similar dealership or automotive service environment, preferably with motorcycle or auto repair background
• Strong mechanical knowledge of motorcycles and familiarity with automotive diagnostics, transmissions, brakes, suspension systems, tire services, shocks & struts, air brakes, and oil changes
• Proficiency in estimating software and auto service management systems to prepare accurate repair estimates and invoices
• Excellent customer service skills with the ability to communicate technical information clearly and professionally
• Experience in upselling services while maintaining integrity and customer trust
• Basic understanding of collision repair processes and automotive repair procedures
• Valid motorcycle endorsement with a clean driving record

Join us in delivering exceptional motorcycle care while building rewarding relationships with our clients! Your enthusiasm for motorcycles combined with your sales expertise will make a real difference in our dealership’s success. We’re committed to supporting your growth through ongoing training in automotive repair techniques, estimating software proficiency, and customer engagement strategies.

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person