Motorcycle Technical Support & Customer Service Representative

Company: Altis Powersports
Industry: Electric Motorcycles / Powersports
Job Type: Full-Time

About Altis Powersports

Altis Powersports is an electric motorcycle company focused on delivering exciting, high-performance e-moto products and a great ownership experience. As we continue to grow, we're looking for a knowledgeable, personable, and motivated Motorcycle Technical Support & Customer Service Representative to join our team.

This position is ideal for someone who enjoys motorcycles, understands how they work, and genuinely enjoys helping people. Experience or knowledge in electric motorcycles (e-moto) is a strong plus.

Position Overview

As a Motorcycle Technical Support & Customer Service Representative, you will be one of the primary points of contact for Altis Powersports customers. You'll assist customers with product questions, troubleshooting, technical support, orders, parts, warranty claims, and general customer service.

We're looking for someone who can combine technical motorcycle knowledge with excellent people skills. You should be comfortable speaking with customers by phone and email, diagnosing problems, explaining technical information clearly, and working toward solutions that leave customers feeling supported.

Responsibilities

• Provide friendly and professional customer service by phone, email, and other support channels
• Assist customers with technical questions and troubleshooting related to Altis e-moto products
• Help diagnose motorcycle electrical and mechanical issues based on customer descriptions, photos, videos, and other information
• Clearly explain troubleshooting procedures and solutions to customers with different levels of technical knowledge
• Provide warranty support, including reviewing warranty claims, gathering required documentation, determining next steps, and communicating warranty status and resolutions to customers
• Assist customers and dealers throughout the warranty process and coordinate with internal teams to ensure warranty issues are handled accurately and efficiently
• Maintain accurate records of warranty claims, customer communications, replacement parts, and resolutions
• Assist with questions regarding parts, accessories, orders, shipping, and product information
• Process and review customer orders using Shopify
• Assist with parts and replacement orders related to technical and warranty cases
• Document customer interactions, technical issues, troubleshooting steps, and resolutions accurately
• Follow up with customers to ensure technical, warranty, and service issues have been resolved
• Coordinate with technical, warehouse, parts, and other internal teams when additional assistance is needed
• Maintain a professional and positive attitude, especially when handling frustrated customers
• Develop strong knowledge of Altis Powersports products, components, warranty policies, and troubleshooting procedures

Required Qualifications

• Previous customer service experience is required
• Strong communication and interpersonal skills
• Comfortable working directly with customers and resolving problems
• General knowledge of motorcycles, powersports vehicles, mechanical systems, or related products
• Ability to understand technical problems and communicate solutions in simple, easy-to-follow terms
• Experience using Shopify
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Strong computer skills and ability to learn new software and systems
• Strong organizational skills and attention to detail
• Ability to manage multiple customer cases, warranty claims, and priorities
• Dependable, professional, patient, and solution-oriented
• Ability to work effectively both independently and as part of a team

Preferred Qualifications

• Knowledge or hands-on experience with electric motorcycles (e-moto)
• Motorcycle, dirt bike, e-bike, automotive, or powersports industry experience
• Understanding of electrical systems, batteries, controllers, motors, wiring, and basic diagnostics
• Motorcycle maintenance, repair, dealership, service department, or technician experience
• Previous technical support, warranty support, or warranty claims experience
• Experience working with parts, service, or warranty departments
• Enthusiasm for motorcycles and the growing electric powersports industry

What We're Looking For

Technical knowledge is important, but how you treat customers matters just as much.

The right candidate is someone who is patient, approachable, professional, and good with people. You should enjoy solving problems and be able to remain calm and helpful when a customer is frustrated or doesn't understand a technical issue.

We're looking for someone who takes ownership of customer concerns from initial contact through resolution, whether that involves troubleshooting, a warranty claim, replacement parts, or coordinating with another department.

Join Altis Powersports

If you have a customer service background, understand motorcycles, enjoy troubleshooting, and want to be part of the growing electric motorcycle industry, we'd like to hear from you.

E-moto experience is a plus, but a strong combination of motorcycle knowledge, technical aptitude, customer service experience, and willingness to learn is what we're looking for.

Apply today to join the Altis Powersports team.

Pay: $25.00 - $30.00 per hour

Benefits:

• Health insurance

Work Location: In person