Mountain Springs Supervisor

POSITION SUMMARY: Supervise daily operations of Mountain Springs venue and staff to ensure the highest standards of food service delivery and exceptional guest experiences.

ESSENTIAL DUTIES:

• Oversee all daily operations in the venue to ensure efficiency and guest satisfaction.
• Select, train, direct, schedule, resolve conflicts, and correct staff.
• Prepare and maintain accurate venue reports and records.
• Ensure venue compliance with all food, alcohol, safety protocols, department SOPs, and CCCH policies and procedures.
• Manage guest concerns to resolution.
• Ensure venue cleanliness and sanitation is maintained.
• Conduct monthly/annual inventory with accurate recordkeeping.
• Conduct rounds to all other food venues to ensure effective operations.
• Perform other tasks as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

• Required Education: HS DIPLOMA Preferred Education: N/A
• Work Experience:
  • Minimum 2 years’ experience as restaurant server/above, required.
  • Minimum 3 years’ experience in a supervisory role, required.
  • Additional education and/or related work experience may substitute for the minimum requirements of this position.
• Knowledge, Skills, and Abilities:
  • Microsoft programs and other point-of-sale software experience, required.
  • Knowledge of restaurant industry service, ordering, inventory practices, required.
  • Must have strong communication (verbal, written) skills with fluency in English.
  • Verbal Spanish language skills a plus.
  • Must be able to organize, multi-task, and establish priorities in a fast-paced environment.
• Professional Licenses & Certifications Requirements:
  • Must have or be able to obtain food handlers certification and alcohol service certification upon hire.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.