Move In Coordinator

WELLQUEST LIVING JOB DESCRIPTION

Job Number:	Job Title: Move In Coordinator
FLSA Status: Non-exempt	Department: Business Office
Date Reviewed: 4/30/2021	Prepared by: Veronica Akers

SUMMARY

We believe great people make great companies and our success is in hiring those people. As a WellQuest Living employee, you will be a part of a team that makes valued difference in the lives of our residents every day.

We are looking to hire a Senior Living Coordinator to join our WellQuest Team. The Senior Living Coordinator is responsible for assisting the Senior Living Advisor in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; touring qualifying prospects; and assisting with resident move ins as needed.                                  Reports to: Executive Director.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBLITIES

Maintain a thorough knowledge of the property’s product and services to effectively an accurately

represent the property to referral sources and prospects.

Walk the community tour route at the start of each day to ensure that the community is ready for daily tours.

Move in/out coordination.

Serve as a liaison for residents and family member new to the community. Assist in planning and implementing all community Marketing events.

Assist in keeping community social media sites active and updated.

Assist Senior Living Advisor in maintaining accurate inventory of collateral and marketing supplies. Coordinate smooth transitions between resident and Independent Living to Assisted Living/Memory Care.

Communicate with new or current residents about move related details.

Prepare “Move in Binder” for resident.

Conduct a primary and secondary inspection of the apartment prior to occupancy. Give community tours as a back up to the Sales Director.

Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.

Entering new inquiry information into marketing database and follow-up with all correspondence, as directed.

Able to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families.

Must be highly motivated and able to work independently.

Page 2	Job Title: Move In Coordinator

MINIMUM QUALIFICATIONS

Education:	Ability to speak and read English.
Experience:	Prior Office Coordination experience preferred.
Mathematical Skills:	Not applicable
Reasoning Skills:	Ability to follow written and oral directions.
Oral/Written Communication Skills	Ability to follow oral and written directions.
Equipment Used:	Ability to use standard office equipment.
Physical Effort:	Must be mobile. Other physical requirements as specified by department/function. Good physical health verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment.
Personal Characteristics:	Displays sincere compassion towards older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families.
Working Conditions:	Well-lighted, air-conditioned health care environment; dust; air contaminants. May be required to clean outdoor areas and be subject to local weather conditions.
Other: (As required by Title 22)	Employee must pass a criminal record clearance prior to beginning work in the community. Valid First Aid card.

Page 3	Job Title: Move In Coordinator

JOB RELATIONSHIPS

Supervises:	Not applicable
Supervised by:	Executive Director

MENTAL AND PHYSICAL REQUIREMENTS

N/A = Not required in this position O = Occasional: Performed or encountered 1% to 33% of work time F = Frequent: Performed or encountered 34% to 66% of work time C = Constant: Performed or encountered 67% to 100% of work time	N/A	O	F	C

Supervision/ Managing
Supervising	X
Managing	X
Work Setting
Sitting for long periods	X
Operating standard office machines				X
Operating computer				X
Moving freely about property				X
Answering/using telephones				X
Stock Handling Examples of Weights Lifted and Frequency
A ream of paper or less (5 pounds)			X
A small record storage box (5-20 pounds)			X
A case of bottles (20-30 pounds)		X
Furniture, bales, crates, drums (80 pounds or more)		X
Resident Care
Pushing wheelchair		X
Turning residents	X
Helping residents walk		X
Lifting residents	X
Helping residents sit up		X
Mobility
Walking				X
Standing				X
Bending			X
Climbing		X
Crawling		X
Visual Requirements
Overall vision			X
Color perceptions		X

N/A = Not required in this position O = Occasional: Performed or encountered 1% to 33% of work time F = Frequent: Performed or encountered 34% to 66% of work time C = Constant: Performed or encountered 67% to 100% of work time	N/A	O	F	C
Depth perceptions			X
Reading/close up work		X
Field of vision/peripheral			X
Dexterity
Handling			X
Reaching			X
Grasping			X
Fingering			X
Feeling			X
Hearing/Talking
Hearing normal speech			X
Hearing on the telephone				X
Hearing faint sounds		X
Talking in person				X
Talking on the telephone				X
Calculating/Interpreting
Calculating		X
Comparing		X
Editing		X
Evaluating		X
Interpreting		X
Organizing/Planning
Organizing				X
Consulting		X
Analyzing
Planning				X
Designing			X
Documenting/Implementin g
Documenting			X
Specifying	X
Coordinating				X
Implementing			X
Presenting				X
Emotional/Psychological Factors - Exposure to
Stressful situations			X
Trauma, grief, death		X
Public contact				X
Decision making		X
Concentration			X
Environmental Conditions
Noise			X

N/A = Not required in this position O = Occasional: Performed or encountered 1% to 33% of work time F = Frequent: Performed or encountered 34% to 66% of work time C = Constant: Performed or encountered 67% to 100% of work time	N/A	O	F	C
Dirt, dust, smoke, fumes		X
Cold, heat (indoors)		X
Cold, heat (outdoors)		X
Blood-Borne pathogens		X
Additional Requirements to the Position (List)
Compliance with the Property’s Exposure Control Plan.				X
Compliance with the Property’s Blood Borne Pathogens Standard.				X
Compliance with the Property and Department’s safety and emergency procedures.				X
Responsible for resolving, reporting, and anticipating potentially hazardous conditions.				X

STATEMENT OF UNDERSTANDING

I have read this job description and fully understand the requirements outlined above. I accept the position of Move In Coordinator and agree to perform the identified essential functions in a safe manner and in accordance with the company’s established procedures. I understand that my employment is at-will, and thereby understand that my employment may be terminated by the company or myself at any time, for any reason or no reason. I further understand that nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.