Move Manager

About the role

The role of Move Manager I is an integral one within the Crown Relocation Team. The principal objective of this role is to provide excellent customer service to all Corporate Client employees relocating through the provision of end to end mobility and moving services.

Key responsibilities

• Accurately create and maintain employee files and databases with hard copy and soft copy documents; utilizing systems to efficiently manage customer files across all relevant parties
• Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services, and ensure transfer and provision of information is data privacy compliant at all times
• Comply with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, and other financial processes; review internal and third party invoices to ensure alignment of service and invoice
• Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination; provide back-end process where necessary for specific services
• Liaise with assignees to implement, coordinate and manage global mobility and household goods services, as the primary contact on behalf of Crown's clients according to requirements; meet with assignees and collection of documents where appropriate
• Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision; attend face-to-face meetings with client periodically and be based at client site when required
• Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance, including identifying process improvements, cost savings and cost avoidance
• Ensure assignee and client satisfaction on all services are within the various KPIs and SLAs of the various accounts
• Facilitate resolution of exceptions and escalations as per client operational guidelines; liaise with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented

About you

• Ability to maintain confidentiality and display tact and discretion at all times
• Excellent analytical, interpersonal and communication skills
• Ability to work in a potentially rapidly changing environment
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Ability to work efficiently in a high pressured environment
• Confident can do attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders
• Well-developed administration and organisation skills with strong attention to detail
• Proficient computer skills with experience using Microsoft Office
• Strong communication and presentation skills
• Cultural sensitivity and awareness
• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field
• 1-2 years experience in global mobility, relocation or equivalent customer service experience, preferred

About us

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Benefits

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20 days
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives