(MP) Customer Service Engineer

该职位来源于猎聘 Job Summary: To repair and maintain customer instruments, and provide technical support for users Job Responsibilities:

• Responsible for installation, commissioning, maintenance and repair of current installed base of XRD or Morphology instruments in China.
• Troubleshoot, diagnose customer problems and coordinates appropriate corrective action directly or within the China team and the customer.
• Conform always to Malvern Panalytical and customer's safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
• Provide Service Support and basic training after installation.
• General Service administration activities and report submission.
• Responsible for proper spare part handling per internal procedures. Job Requirements:
• Bachelor degree or above on Electrical & Mechanical, Automation, Physics or related education. Knowledge of Physics, Chemistry, Electronics, Mechanics preferred.
• Minimum 4 years of relevant experience in analytical instrument preferred.
• Able to read electronic drawings, technical manual in English.
• Excellent verbal and written communication and presentation skills with MS office proficiency.
• Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.
• Able to travel both domestically and internationally on short notice.