MR. MIKES® Kitchener - FOH Shift Lead

MR MIKES SteakhouseCasual is committed to creating a casual dining experience with attentive service and “mike-sized” meals for our guests. We believe the restaurant business is all about people, and we are always looking for smiling faces with the right blend of smarts and personality to join our team.

Job description

An experience in Mr. Mikes gives guests a chance to let their hair down, relax and have some fun. Its a place where you don’t have to be something you’re not, you can just be yourself. It means tasty and affordable creations from our signature steak and Mikeburgers to our home-branded wines and beers. It’s about creating memories, uncontrollable laughs and the charm of warm service.

The restaurant business is all about the people. So we’re always looking for smiling faces with the right blend of smarts and personality to join our team.

We are looking for a FOH Shift Lead who is hands-on, team-oriented, and able to oversee nightly operations while ensuring excellent service and guest satisfaction. This role requires strong leadership, adaptability, and the ability to step into various roles as needed to maintain smooth service.

The FOH Shift lead will be responsible for managing the floor, handling guest interactions, and assisting the FOH team throughout service. Duties include but are not limited to:

• Oversee open and close operations when Manager not present.
• Overseeing the guest experience, handling customer concerns, and resolving service-related issues.
• Assisting the FOH team by seating guests, running food, making drinks, clearing tables, taking tables if needed, and taking payments.
• Covering shifts if a server or bartender calls in sick and no replacement is available.
• Tracking and verifying discounts, QSA comps, and promotions for accurate reporting.
• Monitoring labor costs and making appropriate staffing cuts based on business levels.
• Performing nightly walkthroughs to ensure all closing checklists are completed before staff leave.
• Conducting line checks before the last cook leaves, ensuring cleanliness, restocking, and proper labeling/dating of prep items.

Job Requirements:

• Experience as a server or bartender in a high-volume restaurant.
• Previous supervisory experience is an asset but not required.
• Strong leadership, problem-solving, and customer service skills.
• Ability to work hands-on in all areas of service.
• Experience with Squirrel POS and OpenTable is preferred.
• Basic bartending knowledge.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Experience with social media marketing (Instagram & Facebook).

Job Types: Full-time, Part-time

Pay: From $18.60 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Leadership: 1 year (required)
• Restaurant: 1 year (required)

Language:

• English (preferred)

Licence/Certification:

• Smart Serve (preferred)

Location:

• Kitchener, ON (preferred)

Work Location: In person