MRO Returns & Logistics Coordinator

This exciting opportunity sits within a multidisciplinary, team the MRO Returns and Logistics co-ordinator is responsible for accurately receiving and processing customer returns in the MRO shop environment ensuring alignment with departmental objectives and regulatory requirements

Scope of Responsibilities

• This role ensures all received items and paperwork comply with company and regulatory requirements. Responsibilities include precise data entry into the ERP system, managing in-house and external repairs, tracking shipments, maintaining compliance and facilitating clear communication across team.

• Being highly diligent, organised and having strong attention to detail is essential for this role.

• Willingly undertake additional tasks and responsibilities within the MRO team outside of your main duties, in support of cross-functional teamwork and business objectives

• Proactively flag and help investigate any documentation, data, or compliance issues

• Share information and process performance in QRQC (Quick Response Quality Control) meetings

• Maintain a clean, safe, and organised work area in line with 5S principles

• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation

• Proactively communicate any risks or opportunities related to meeting the business objectives

• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance

Key Responsibilities and Duties

• Receive, inspect, and photograph all incoming parts from customers, ensuring detailed visual records are maintained
• Verify all relevant paperwork is present and accurate upon receipt
• Enter all information accurately into the ERP system
• Book in parts for in-house repair ensuring proper routing and allocation within the facility
• Review approved supplier list to ensure we are only sending items to repair to approved contractors/subcontractors
• Request RMAs (Return Material Authorisations) from contractors/subcontractors and manage the associated documentation
• Raise purchase orders in the ERP for approved contractors/subcontractors for external repairs
• Prepare customs invoices and shipping documents for parts being returned to contractors/subcontractors and package items securely for despatch
• Liaise with the Goods Inwards department to ensure only MRO parts are received in the area, redirect other deliveries appropriately
• Maintain and update current work instructions with any change to customer details or changes to process within the ERP system
• Keep records and files audit-ready to support traceability and compliance with company and regulatory requirements
• Proactively flag and help investigate any documentation, data, or compliance issues
• Share information and process performance in QRQC (Quick Response Quality Control) meetings
• Maintain a clean, safe, and organised work area in line with 5S principles
• demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation
• Proactively communicate any risks or opportunities related to meeting the business objectives
• Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance