MS 365 Administrator

NetM Corporate Solutions Pvt. Ltd. is looking for an experienced MS 365 Administrator I / II / III to provide administration and technical support for Microsoft 365 environments. The ideal candidate should have strong experience in MS 365 administration, user support, troubleshooting and Microsoft cloud services.

KEY RESPONSIBILITIES

• Provide L1/L2 administration and technical support for Microsoft 365 services.
• Manage Microsoft 365 users, licenses, groups, permissions and access.
• Administer Exchange Online, Outlook, Microsoft Teams, SharePoint and OneDrive.
• Troubleshoot user issues related to Microsoft 365 applications and services.
• Handle mailbox creation, migration, configuration and access-related requests.
• Monitor and resolve Microsoft 365 incidents and service requests within defined SLAs.
• Support security, authentication and access management, including MFA and related configurations.
• Maintain documentation, support procedures and technical records.
• Coordinate with internal teams and Microsoft Support for complex technical issues.
• Perform routine administration, monitoring and troubleshooting of the Microsoft 365 environment.

REQUIRED SKILLS

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• SharePoint and OneDrive
• Azure AD / Microsoft Entra ID
• User and License Management
• Active Directory
• MFA and Authentication
• Incident and Service Request Management
• Troubleshooting and Technical Support

CANDIDATE PROFILE

• 2 to 10 years of relevant experience in Microsoft 365 administration and support.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-handling skills.
• Experience working in an IT support or service desk environment.
• Ability to handle multiple incidents and service requests efficiently.
• Experience with Microsoft 365 cloud services and administration tools.
• Microsoft 365 or Azure certifications will be an added advantage.