MS Dynamics 365 CRM CE / CCAAS Developer

Role: MS Dynamics 365 CRM CE / CCAAS Developer

Experience: 7+ Years

Location: PAN India

Job Type: Full-Time

Job Summary

We are looking for an experienced Microsoft Dynamics 365 CRM Customer Service / Contact Center as a Service (CCAAS) Developer with 7+ years of experience in designing, developing, and implementing D365 Customer Engagement (CE) solutions. The ideal candidate should possess strong expertise in CRM customization, integrations, omnichannel solutions, customer service modules, and Power Platform technologies.

Key Responsibilities

• Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) and Customer Service solutions.
• Configure and implement Dynamics 365 Customer Service, Omnichannel, and CCAAS capabilities .
• Develop custom plugins, workflows, business process flows, and Power Automate solutions.
• Build and maintain integrations using REST APIs, Web APIs, Azure Functions, Logic Apps, and Service Bus .
• Develop client-side customizations using JavaScript, TypeScript, HTML, and CSS .
• Configure and customize CRM entities, forms, dashboards, views, and security roles.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve application issues, performance bottlenecks, and integration challenges.
• Participate in code reviews, testing, deployment, and production support activities.

Required Skills

• 7+ years of experience in Microsoft Dynamics 365 CRM / CE Development .
• Strong experience with Dynamics 365 Customer Service Module .
• Hands-on experience in Omnichannel for Customer Service and CCAAS solutions.
• Expertise in C#, .NET, Plugins, Custom Workflows, JavaScript, and Power Platform .
• Experience with Power Automate, Power Apps, Dataverse , and Microsoft Azure services.
• Knowledge of CRM integrations using REST/SOAP APIs.
• Experience with CI/CD and Azure DevOps.

Preferred Skills

• Experience with Copilot for Customer Service .
• Knowledge of Genesys, NICE CXone, Amazon Connect, Cisco Contact Center , or similar CCAAS platforms.
• Microsoft Dynamics 365 certifications.
• Experience in Agile/Scrum methodology.