MS Dynamics CRM Senior Developer - Customer Service

Job Summary

Role: Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD. We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service to join our team in Bangalore, Karnataka, India.

Responsibilities

• Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
• Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
• Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
• Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
• Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
• Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.

Requirements

• 510years of Dynamics 365/Power Platform delivery with solid Customer Service experience.
• Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.
• Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).
• Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.
• Strong debugging, communication, and documentation skills.