MSP Engineer (Network)

• Provide first-line technical support for network, desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain operating systems, business applications, and security tools.
• Diagnose and resolve hardware and software problems, including system errors and application issues.
• Perform routine system maintenance, software updates, and security patching.
• Set up and maintain workstations, mobile devices, and audio-visual equipment.
• Support remote users via remote desktop tools, VPN, and collaboration platforms.
• Maintain inventory of IT assets, hardware components, and software licenses.
• Document all technical support interactions, issues, and resolutions in the IT service management (ITSM) system.
• Collaborate with infrastructure, network, and application teams for incident escalation and resolution.
• Office 365 Support: - Email configuration and troubleshooting - Application support (Microsoft Office, email, Teams, SharePoint etc.). - Assisting the user with backing up their email - Respond to and resolve email delivery issues, calendar syncing problems, and other common Office 365 issues. k. Other work-related tasks assigned the immediate superiors

Qualifications:

• Bachelor's degree in BS IT or any computer related course
• Preferably with at least 1 years experience in network Infrastructure.
• Experience in troubleshooting and maintenance of IT hardware, software, and networks.
• Experience in administering data backup and recovery procedures.
• Experience in IT asset management and evaluation.
• Can work with minimal supervision.
• Willing to work in shifting schedule including weekends and holidays.
• Willing to render overtime if necessary.