MSP IT Helpdesk Support Specialist

We're looking for an experienced IT Technical Support Specialist to join our growing team and provide technical support to one of our Australian clients.

If you're passionate about troubleshooting technical issues, supporting end users, and working with Microsoft cloud technologies, this is an excellent opportunity to grow your career while working with an international team.

You'll work hands-on with modern IT environments, including Active Directory, Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and Windows systems. This role is ideal for IT professionals who enjoy problem-solving, delivering exceptional customer support, and continuously expanding their technical expertise.

Experience supporting construction businesses, accounting software, or system migration projects is highly regarded.

Key Responsibilities

• Provide prompt technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot and resolve issues related to Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Windows, and network connectivity.
• Assist with system upgrades, software implementations, and accounting software migration projects.
• Implement and maintain IT security best practices to help protect client systems and data.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Collaborate with internal team members to resolve complex technical issues efficiently.
• Be available to work in a hybrid setup and report on-site near San Carlos City, Pangasinan when required.

Qualifications & Experience

✔ Minimum of 3 years of experience in IT Helpdesk or Technical Support.
✔ Previous experience supporting Australian clients is highly preferred.
✔ Excellent English communication skills (both written and verbal), as you'll be providing support to Australian clients.
✔ Strong technical knowledge of:

• Microsoft 365
• Active Directory
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Windows 10/11
• Basic Networking

✔ Experience supporting construction businesses or accounting software is an advantage.
✔ Experience with accounting software migration or implementation projects is a plus.
✔ Strong troubleshooting, analytical, and problem-solving skills.
✔ Knowledge of IT security best practices.
✔ Ability to explain technical concepts clearly to both technical and non-technical users.
✔ Microsoft certifications or CompTIA A+, Network+, or similar certifications are advantageous but not required.
✔ Ability to work independently while collaborating effectively with a team.
✔ Customer-focused with a commitment to delivering outstanding technical support.

What We Offer:

✔ Office-based work environment in Dagupan City, Pangasinan

✔Long-term career opportunity

✔Opportunity to work with an international team

Pay: From Php40,000.00 per month

Application Question(s):

• Do you have previous experience supporting Australian clients? If yes, please briefly describe your experience.
• How many years of experience do you have in IT Helpdesk or Technical Support?
• Do you have experience supporting construction businesses or working with accounting software? If yes, please share more details.
• Do you have experience using Microsoft 365, Active Directory, Microsoft Entra ID / Azure AD, Microsoft Intune, Windows 10/11, and basic networking?

Work Location: In person