MSP L2+ Operations Engineer

L2+ IT Operations & Vulnerability Assessment Engineer

JH Infosec is hiring an L2+ Engineer to support USA-based MSP clients. This is a hands-on role focused on vulnerability management, Microsoft 365 security, backup, and Windows infrastructure not basic desktop support.

Key Responsibilities

• Conduct vulnerability assessments, analyze findings, prepare remediation plans, and track closure.
• Administer Microsoft 365, MFA, Conditional Access, Intune, and Exchange Online.
• Support Hybrid Active Directory, Entra ID Connect, and email migrations.
• Manage Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Monitor Veeam backup jobs, troubleshoot failures, and perform test restores.
• Handle L2/L2+ tickets and maintain clear technical documentation.

Mandatory Skills

• Vulnerability assessment and remediation reporting
• Microsoft 365 administration
• Conditional Access and MFA
• Microsoft Intune and Exchange Online
• Veeam Backup & Replication
• Windows Server and Active Directory
• Entra ID/Azure AD and hybrid identity
• Basic PowerShell and networking
• RMM and ticketing tools
• Good written English and client communication

Preferred

• Experience: 2 to 4 years
• Previous MSP or USA client-support experience
• Familiarity with EDR tools and email migrations
• Microsoft, Veeam, CompTIA, or security certifications

Work Details

• Work Mode: Work from officestartup/SOHO environment
• Shift: Assigned shift within the 2:00 PM2:00 AM window
• Employment: Full-time, permanent
• Transport: No cab facility; candidates must manage their own travel

Apply only if you have practical experience with the mandatory

technologies and are comfortable with the location, shift, and startup environment.

Key Skills: Vulnerability Assessment, Microsoft 365, Conditional Access, MFA, Intune, Exchange Online, Veeam, Windows Server, Active Directory, Entra ID, Email Migration, PowerShell, MSP Support.