MSP Support Technician / Engineer 2

Absolute’s ability to succeed is based primarily on the people we hire. At Absolute Communications, you’ll find a team committed to excellence, with an obsession for our customers. We look for people who are bright, creative, eager to make a difference and who live our Value System.

We offer the following: A dynamic, high growth company; Health, Dental, Vision and Life Insurance; Short/Long Term Disability Available; 401(k) retirement savings plan; A future with a chance to make a difference and enjoy your job.

Absolute is an equal opportunity employer.

Job Description

Job Title: MSP Support Technician / Engineer 2
Department: Operations & Service
Reports To: Service Manager
FLSA Status: Hourly
Location: Schertz, TX (Onsite – Office + Client Locations)

POSITION SUMMARY
We are seeking a skilled MSP Support Technician / Engineer 2 to support client environments, handle escalations, and maintain high service standards. This is an onsite role based in Schertz, TX with regular travel to client locations.

You will act as the bridge between Tier 1 support and senior engineering, resolving complex issues while delivering an excellent client experience.

KEY RESPONSIBILITIES:

• Serve as escalation point for Tier 1 technicians
• Troubleshoot Microsoft 365, Windows, Active Directory, and networking issues
• Support VPNs, remote access, and user environments
• Handle high-priority incidents within SLA
• Configure and troubleshoot firewalls, switches, VLANs, and wireless networks
• Diagnose VoIP/SIP issues (latency, jitter, packet loss)
• Support servers, virtualization, and storage environments
• Support security tools (Microsoft Defender, EDR/MDR, email security)
• Implement MFA, Conditional Access, and Intune policies
• Assist with security remediation and audits
• Work in ConnectWise Manage and RMM tools
• Maintain documentation in IT Glue
• Follow SOPs and escalation workflows
• Participate in on-call rotation
• Provide professional end-user support and client communication
• Deliver white-glove support when needed
• Assist with projects including M365 migrations, onboarding, and network deployments

REQUIREMENTS:

• 3–5+ years MSP or IT support experience
• Strong Microsoft 365 and Windows/Active Directory experience
• Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs)
• Experience with PSA/RMM tools (ConnectWise preferred)
• Valid driver’s license and reliable transportation

PREFERRED:

• CompTIA Network+, Security+, Microsoft certifications, or CCNA
• Experience with VoIP (SIP / AbsoluteVoice / Netsapiens)
• Experience with Datto, Veeam, or similar backup tools
• Azure / cloud experience

WHAT WE OFFER:

• Competitive salary (based on experience)
• Health benefits
• 401(k)
• On-call stipend
• Certification reimbursement
• Growth opportunities

WORK ENVIRONMENT:

• Onsite role (office + client locations)
• Fast-paced MSP environment
• Team-oriented and process-driven

OTHER REQUIREMENTS:

• 2+ years of work experience with Firewalls
• 3+ years of work experience with Active Directory Experience
• CompTIA Network+
• 2+ years of work experience with Enterprise Switching
• 2+ years of Information Services experience
• 2+ years of Technology, Information and Internet experience
• Accept a drug test
• Accept a background check
• Commute to this job’s location