MSP Technician

We are seeking a highly skilled and motivated MSP Technician to join our dynamic team. In this role, you will be responsible for overseeing the day-to-day operations of our work stations and systems infrastructure, ensuring its smooth functioning, and implementing best practices for efficient performance. You will collaborate closely with cross-functional teams to support our clients' infrastructure requirements and deliver exceptional service. In addition to the maintenance and day-to-day operations, the MSP Technician will also play a crucial role in infrastructure upgrades and construction build-outs of new data centers. You will collaborate with project teams to plan, design, and implement data center expansions and enhancements, ensuring scalability, reliability, and adherence to industry standards.

Responsibilities:

• Manage, configure, and security patch the company work stations, networks, and related hardware and software systems.

• Monitor system performance, identify potential issues, and implement necessary improvements to ensure optimal uptime and efficiency.

• Oversee data backups and disaster recovery plans to safeguard critical information.

• Provide high-level technical support and troubleshoot IT-related issues for attorneys and staff.

• Ensure compliance with industry best practices, data privacy regulations, and security standards.

• Collaborate with external vendors and service providers to address IT-related matters.

• Conduct regular system audits and implement security measures to protect against cyber threats.

• Assist in the deployment and management of legal software applications and tools.

• Create and maintain technical documentation, manuals, and guidelines for end-users.

• Proactively research and recommend innovative IT solutions to enhance productivity and streamline processes.

• Stay informed about emerging technologies and trends in the legal tech industry.

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Life insurance
• Parental leave
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8-hour shift

Ability to commute/relocate:

• Jersey City, NJ 07302: Reliably commute or planning to relocate before starting work (Required)