MSP/L3 Tech Engineer

Job Overview

We are seeking an experienced Level 3 Technical Engineer to join our Managed Services Provider (MSP) team. In this role, you will serve as the primary escalation authority for complex infrastructure, network, and cybersecurity issues that Tier 1 and Tier 2 teams cannot resolve. Beyond firefighting, you will architect hybrid solutions, lead client project deployments, perform deep-dive root cause analyses, and mentor junior engineers. Your energetic approach will drive continuous improvement and ensure the seamless operation of distributed systems across diverse environments.

Duties:

• Tier 3 Escalations: Take ownership of complex, high-impact technical incidents across client networks, servers, cloud tenants, and applications.
• Infrastructure & Cloud Engineering: Design, deploy, and manage Microsoft Azure, Microsoft 365, Entra ID (Azure AD), Exchange Online, and Intune environments.
• Virtualization & Storage: Administer and optimize VMware vSphere/ESXi and Microsoft Hyper-V clusters, alongside enterprise SAN/NAS storage arrays (e.g., Dell EMC, Pure Storage, NetApp).
• Advanced Networking: Configure and troubleshoot Layer 2/Layer 3 switching, OSPF/BGP routing, VLAN segmentation, VPNs, and enterprise firewalls (e.g., Fortinet, Palo Alto, SonicWall, Cisco Meraki).
• Backup & Disaster Recovery: Manage business continuity solutions, including Veeam Backup & Replication, immutable backups, and routine disaster recovery testing.
• Project Delivery: Lead client onboarding, multi-site network upgrades, and cloud/hybrid migrations from planning through handoff.
• Automation & RMM: Utilize PowerShell and RMM/PSA platforms (e.g., NinjaOne, Autotask, ConnectWise) to automate routine fixes, patch management, and vulnerability remediation.
• Documentation & Mentorship: Maintain accurate network maps and runbooks in documentation platforms (e.g., IT Glue, Hudu) while mentoring L1/L2 technicians

Required Qualifications & Skills:

• Experience: 7+ years of hands-on systems engineering or senior support experience, with a strong background working inside an MSP or multi-client IT environment.
• Microsoft Stack: Deep mastery of Windows Server, Active Directory, Group Policy, M365, and Azure infrastructure.
• Networking & Security: Solid command of TCP/IP, DNS, DHCP, firewalls, EDR tools, and zero-trust security hardening.
• Problem-Solving: Proven ability to independently drive root-cause analysis and resolve ambiguous, multi-vendor technical failures.
• Soft Skills: Clear communication skills to explain technical roadmaps and incident reports to non-technical business clients.

Preferred Certifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104) or Solutions Architect (AZ-305)
• VMware Certified Professional (VCP)
• Cisco Certified Network Professional (CCNP) or equivalent (CompTIA)
• Fortinet NSE / Palo Alto PCNSA/PCNSE
• Veeam Certified Engineer (VMCE)

Pay: $65,000.00 - $105,000.00 per year

Work Location: In person