MSR

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours