MSR - Utility

Member Service Representative Utility Person

Job Title: Member Service Representative Utility Person

Department: Member Services

Reports To: Member Services Manager

FLSA Status: Full-Time, Hourly Non-Exempt

Summary: Member Service Representatives support the Member Services Department in all locations by providing support and assistance with training on products offered by the organization to our clients.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Essential Functions:

• Understand and follow all MSR Level I, II and III Essential Functions.
• Must be able to transfer to satellite offices as needed to perform all tasks at that satellite facility
• Valid Drivers License
• Dependable transportation
• Flexible schedule

Non-Essential Functions:

1. Other duties/tasks as may be assigned.

Computer Skills: Must be able to learn how to correctly select courses while using the Alliance Safety Council computer systems and databases.

Other Skills and Abilities: Must be dependable, able to communicate well with others, and act in a professional manner. Must have reliable transportation.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of an MSR Utility Person, the employee must be able to stand for extended periods of time, be able to regularly walk, climb, balance, stoop and kneel and must occasionally lift and/or move up to 25 pounds

Work Schedule: Monday Saturday, days and times vary depending on office schedule. Occasionally one Saturday a quarter for training and development is required. Overtime may be required. Travel is required.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requires knowledge and understanding of English grammar, and basic computer skills. High school education or equivalent required including 1 3 years experience in the area of member service. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bilingual in Spanish a plus.