MT- Control Tower Executive

• Check pending and undelivered consignments from the previous day.
• Prepare and circulate the daily pending report by 10:00 AM.
• Review SLA deviations and follow up with the concerned hubs.
• Check pending POD status and identify old/urgent PODs for follow-up.
• Review emails and attend to client queries and escalations.
• Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
• Handle client calls, queries and escalations related to consignments.
• Verify received PODs and follow up for missing or incorrect PODs.
• Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
• Prepare and update daily MIS reports.
• Coordinate return pickup requirements after receiving necessary client confirmation.
• Escalate major delays to the concerned teams for immediate action.
• Follow up on consignments committed for same-day delivery.
• Ensure client queries and escalations are closed or updated within the required timeline.
• Monitor team activities and follow up on pending tasks.
• Follow up with hubs for final delivery confirmations.
• Check POD updates received during the day and update the required records.
• Ensure critical pending issues are properly followed up or handed over for further action.

Key Area Responsibilities

• Control Tower Monitoring
• Client Coordination & Escalation Handling
• Operations Coordination
• POD Monitoring & Follow-up
• MIS Reporting
• SLA Tracking
• Team Supervision
• Delivery & Return Shipment Coordination