MTS Service Delivery Manager

For our client, we are seeking a MTS Service Delivery Manager to join the team of a leader in the Real Estate & Construction space.

This role will oversee service delivery across multiple locations, ensuring operational consistency, client satisfaction, and disciplined execution in a fast-paced real estate services environment. The manager will act as a key point of contact for facility leaders, coordinating day-to-day support, issue resolution, and performance management. The position will also partner closely with account leadership and operations teams to maintain service standards, staffing coverage, and KPI performance.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $133,000 – $165,000 annually

Responsibilities

• Build and maintain strong client relationships as a trusted advisor
• Respond to facility manager requests and operational questions
• Monitor SLA performance and escalate issues when necessary
• Conduct quality audits to ensure standards meet client expectations
• Manage regional staffing requirements and ensure adequate coverage
• Support resolution of scheduling conflicts and technical issues in conjunction with Operations Managers
• Collaborate closely with account leadership and Operations Managers on performance

Qualifications

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field
• 4+ years of experience in field operations, service delivery, or account management
• Success managing operations in a multi-location environment
• Strong influencing and collaboration skills across teams
• Hands-on understanding of technical services operations, including mechanical, electrical, plumbing, and HVAC
• Strong safety mindset and commitment to compliance
• Excellent communication skills and customer service orientation
• Analytical skills with ability to interpret KPI data
• Proficiency in Microsoft Office Suite and operations management systems
• Ability to work a flexible schedule, including on-call support for escalations

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.