Mulesoft Platform Operations Engineer Barcelona

Context

We are looking for an L2 Platform Operations profile to operate within the Europe shift and ensure continuity of L2 operational activities on the MuleSoft platform. The service contributes to maintaining SLA compliance and platform stability across a multi-cloud environment (AWS, Azure, OpenShift), in coordination with internal and external stakeholders operating in an international context.

This is a platform management and operations role, not an API development or MuleSoft development role.

Missions

• Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance
• Investigate and resolve incidents within agreed SLA timelines
• Perform platform analysis and troubleshooting
• Analyze logs and identify the cause of operational issues
• Escalate complex issues to senior engineers when required
• Support daily operational activities and service requests
• Support deployment, release, and change implementation activities
• Execute operational procedures, runbooks, and recovery steps
• Document incidents, resolutions, and known workarounds
• Update knowledge base articles and operational documentation
• Identify recurring issues and recommend improvements
• Assist in basic root cause analysis activities
• Develop or maintain simple automation scripts for repetitive tasks
• Track assigned actions through to completion and closure
• Drive production support meetings and operational reviews
• Support Flex Gateway Platform setup
• Support on-call activities and major incident resolution when required

Deliverables

• Incident reports with documented resolutions and known workarounds
• Updated knowledge base articles and operational documentation
• Root cause analysis outputs and improvement recommendations
• Automation scripts for repetitive operational tasks
• Operational runbooks and recovery procedure execution records
• Tracking logs of assigned actions through to closure
• Contribution to deployment, release, and change implementation records

Experience Required

Mandatory Experience

• 3 to 5 years of experience with OpenShift or Terraform
• Terraform expertise
• OpenShift expertise
• GitHub
• Argo CI/CD
• Solid expertise in Authentication & Authorization mechanisms (API security standards and implementation: OAuth, OpenID)
• ITIL process and request management
• Good knowledge of AWS
• Good knowledge of Azure

Preferred Experience

• MuleSoft platform management (not API development)
• MuleSoft Omni Gateway (Flex Gateway)
• XML, XSD, WSDL, WS-*, Java, JSON
• Basic network expertise: Virtual IPs, firewalls, Load Balancer
• Certificate lifecycle
• SOAPUI, Postman at user level
• ServiceNow
• Linux
• Other CI/CD tools

Education

Academic background in Computer Science or equivalent field

1. 3 to 5 years of experience with OpenShift or Terraform
2. Terraform expertise
3. OpenShift expertise
4. Experience with GitHub
5. Experience with Argo CI/CD
6. Solid expertise in Authentication & Authorization mechanisms (API security standards and implementation: OAuth, OpenID)
7. Knowledge of ITIL process and request management
8. Good knowledge of AWS
9. Good knowledge of Azure
10. Preferred: experience in MuleSoft platform management (not API development)
11. Preferred: knowledge of MuleSoft Omni Gateway (Flex Gateway)
12. Preferred: familiarity with XML, XSD, WSDL, WS-*, Java, JSON
13. Basic network expertise: Virtual IPs, firewalls, Load Balancer
14. Knowledge of Certificate lifecycle
15. User-level experience with SOAPUI, Postman
16. Experience with ServiceNow
17. Experience with Linux
18. Experience with other CI/CD tools
19. Academic background in Computer Science or equivalent field