Multi-Function Patient Support Specialist – Immediate Hiring / Multiple Openings

Position Summary

Mass Lung & Allergy is seeking a flexible, organized, and service-focused Multi-Function Patient Support Specialist to support front office, call center, and administrative operations. This role plays a key part in ensuring smooth daily workflow and a positive patient experience by assisting across multiple departments as needed.

The ideal candidate is adaptable, detail-oriented, and comfortable multitasking in a fast-paced healthcare environment while maintaining professionalism, discretion, and strong customer service.

Schedule: Full-time, Monday through Friday, 8:00 AM – 4:30 PM (no nights or weekends).

Key Responsibilities

Patient Interaction & Front Office

Answer multi-line phones, assist callers, and route inquiries appropriately

Greet patients, check them in/out, verify insurance and demographic information

Schedule and confirm appointments, including follow-ups

Collect co-pays, balances, and self-pay payments

Contact patients regarding missing or incorrect information prior to visits

Assist patients with portal (Healow), forms, and general questions

Support new patient intake and ensure required documentation is completed

Administrative & Back-Office Support

Process faxes and documentation into EMR and route appropriately

Retrieve and respond to voicemail messages in a timely manner

Document no-shows and assist with rescheduling as needed

Manage outgoing mail and document distribution

Maintain accurate documentation and support quality/compliance standards

Cross-Department Support

Float between front desk, call center, back office, and billing as assigned

Assist Call Center with scheduling, reminders, and high call volume support

Maintain clean, organized workspaces and waiting areas

Collaborate with internal and external departments to ensure coordinated patient care

Additional Responsibilities

Participate in staff meetings and stay current on practice procedures

Support quality improvement and administrative initiatives as assigned

Perform additional duties as needed to support clinic operations and patient care

Qualifications

Strong communication, customer service, and problem-solving skills

Organized, detail-oriented, and able to multitask effectively

Comfortable using computers, EMR systems, and multi-line phones

Flexible and adaptable to changing daily responsibilities

Professional, dependable, and team-oriented

Ability to work in a fast-paced environment while maintaining accuracy

Commitment to HIPAA, confidentiality, and professionalism

Bilingual candidates strongly encouraged to apply

Valid driver’s license and ability to travel between MLA locations as required

Education & Experience

High school diploma or GED required

Prior medical office or patient-facing experience preferred

EMR experience preferred

Insurance and referral knowledge helpful

About Mass Lung & Allergy PC

Mass Lung & Allergy PC is a multi-specialty practice focused on pulmonary, sleep, and allergy medicine, serving patients across Massachusetts. Our multidisciplinary team is committed to delivering comprehensive, high-quality, and compassionate care using advanced diagnostics and personalized treatment plans. Through collaboration, innovation, and patient-centered care, we strive to improve outcomes and make a meaningful difference in the health and quality of life of the communities we serve.