Multi Hub Manager

Multi Hub Manager

Location: Worcester and surrounding areas
Salary: £28,051.92 per annum (£14.58 per hour)
Hours: 37 hours per week
Working pattern: Full-time, including occasional evenings, early mornings and weekends

About the Role

All Solutions Recruitment is recruiting for a Multi Hub Manager on behalf of a well-established organisation based in Worcester.

This is a varied, hands-on management position responsible for overseeing the day-to-day operations of multiple sites, ensuring facilities are well maintained, staff are supported and customers receive a high standard of service.

The successful candidate will play an important role in ensuring the sites operate efficiently, providing a welcoming environment for customers and visitors while helping to maximise bookings and income.

Key Responsibilities

• Oversee the day-to-day running of multiple sites, ensuring facilities are safe, clean and well presented.
• Manage and coordinate staff, including cleaners, caretakers, bank staff and volunteers.
• Organise staff rotas, monitor training requirements and conduct regular staff supervisions.
• Take responsibility for health and safety checks, ensuring records and documentation are accurate and up to date.
• Coordinate building maintenance, planned preventative maintenance and repairs, liaising with external contractors as required.
• Ensure appropriate staffing, equipment and supplies are available to support bookings and daily operations.
• Manage relationships with customers and external users, dealing with enquiries, complaints and any issues that arise.
• Support the coordination of bookings, site tours and enquiries from potential customers.
• Build relationships with local businesses and organisations to promote facilities and generate additional bookings.
• Support promotional activities and maintain relevant information across communication channels.
• Monitor site access, equipment and security arrangements, ensuring procedures are followed.
• Complete incident reports and support the appropriate management of security or anti-social behaviour issues.
• Provide hands-on support with site set-ups, cleaning and general facilities duties when required.
• Act as a keyholder, providing out-of-hours support when necessary.

About You

We are looking for an organised, proactive individual who is confident managing people and overseeing multiple priorities.

The ideal candidate will have:

• Previous management or supervisory experience, ideally at least one year.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• The ability to work independently, use initiative and make decisions.
• A practical understanding of health and safety within a workplace or facilities environment.
• Good IT skills and confidence using everyday workplace systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A flexible approach and willingness to support different areas of the operation when needed.
• A full ability to travel between sites, with access to a vehicle.

Experience managing multiple sites, coordinating a team or working within a community, customer-facing or facilities-based environment would be advantageous.

Additional Information

This is a full-time position of 37 hours per week. Flexibility is required to accommodate occasional early mornings, evenings and weekends.

The role also includes keyholder responsibilities and responding to out-of-hours calls when required.

A basic criminal record check will be required.

How to Apply

If you have previous management experience and are looking for a varied, hands-on role combining team management, facilities and customer service, we would love to hear from you.

Please submit your up-to-date CV to be considered for this opportunity.

Pay: £28,051.92 per year

Work Location: In person