Multi-Site Community Manager

Job Summary: The Multi-Site Community Manager role is designed to provide leadership across multiple sites within EHDOC’s company portfolio. Assignments may vary over time and include short-term, transitional, lease-up, stabilization, or project-based opportunities. In this role, the portfolio assigned will change based on business needs. Once on site, the multi-site manager is responsible for overseeing the daily operations of the property and ensuring compliance with HUD regulations and Low-Income Housing Tax Credit (LIHTC) requirements. This role includes managing tenant relations, coordinating maintenance, and ensuring the property meets all regulatory standards while fostering a positive living environment for residents.

Location: Pittsburgh, PA (Lloyd McBride Center)
Benefits: Medical, Dental, Vision, Pension, 401K
Position Type: Fulltime, 40hrs/week
Salary Range: $80K-$90K per year

Key Responsibilities:

Property Management and Operations:

• Oversee the daily operations of the property, ensuring the community is well-maintained, clean, and compliant with all local, state, and federal regulations.
• Manage tenant leasing processes, including tenant screening, application processing, lease execution, and move-ins/move-outs.
• Ensure that the property meets HUD and Tax Credit program standards, including annual recertifications, inspections, and other compliance requirements.
• Supervise property maintenance staff or contractors, ensuring that routine maintenance and repairs are handled promptly and effectively.
• Manage budgets and expenses related to property operations, including rent collections, utilities, and maintenance costs.

Compliance and Reporting:

• Ensure that all HUD and Tax Credit documentation and records are accurate, complete, and up-to-date.
• Ensure compliance with HUD regulations and the LIHTC program, including tenant eligibility, rent limits, and household income certifications.
• Prepare and submit regular reports related to program compliance, financial performance, occupancy, and other required documentation.
• Conduct and coordinate regular property inspections to ensure compliance with HUD and Tax Credit guidelines.
• Address and resolve issues identified in compliance audits or inspections, taking corrective action as needed.
• Compliance with EIV, Tax Credit Software and TRACS
• Perform other tasks as assigned by property management, including assisting in lease-ups, managing waiting lists, and other administrative functions.

Tenant Relations and Customer Service:

• Act as the primary point of contact for residents, addressing concerns, complaints, and requests in a timely and professional manner.
• Foster a positive and supportive community environment by ensuring residents’ needs are met and maintaining open lines of communication and staff.
• Coordinate tenant activities, events, and community-building initiatives.
• Ensure all residents are fully informed of policies, procedures, and any updates related to the HUD or Tax Credit programs.

Staff Management and Leadership:

• Supervise and lead onsite staff, including leasing agents, maintenance personnel, and other support staff.
• Provide training, guidance, and support to staff to ensure high performance and adherence to company policies and regulatory standards.
• Conduct performance evaluations for staff, providing feedback and setting goals for improvement.

Financial and Administrative Oversight:

• Oversee the collection of rent payments and ensure that accounts are current, addressing late payments or delinquencies.
• Develop and manage the property’s annual budget, including forecasting expenses and revenue for operational needs.
• Track and report financial performance, including preparing financial statements, and ensuring timely payment of invoices.
• Ensure all financial and administrative documents, such as leases, tenant records, and payment histories, are properly filed and maintained.

Emergency Response and Risk Management:

• Ensure the property adheres to safety standards, managing risk factors and ensuring proper emergency procedures are in place.
• Respond promptly to emergencies such as maintenance issues, resident concerns, or safety hazards.

Marketing and Resident Retention:

• Develop and implement strategies to market the property, including advertising, outreach, and community involvement.
• Work to maintain high occupancy rates and manage waiting lists for available units.
• Implement strategies to improve resident retention, including enhancing the living experience and addressing tenant concerns.

Required Skills and Qualifications:

• Bachelor’s degree in business administration, property management, or related field (or equivalent experience).
• At least 5–10 years of experience in property management, specifically in affordable housing, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
• Strong knowledge of HUD regulations, LIHTC compliance, and other affordable housing guidelines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with residents, staff, and external stakeholders.
• Strong organizational skills and attention to detail.
• Ability to manage budgets, track expenses, and generate financial reports.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and property management software.
• Ability to handle sensitive and confidential information with discretion.
• Experience managing teams, providing leadership and support to staff.
• Customer-service oriented with a strong focus on tenant satisfaction.
• Certified Occupancy Specialist Certification (COS) or Housing Choice Voucher Program HCCP, TCS, AHM,CMH,CMHC (either one is required)

Preferred Qualifications:

• Familiarity with affordable housing applications, including rent limits, tax credit certifications, and tenant eligibility requirements.
• Bilingual skills (English/Spanish) are a plus.

Working Conditions:

• Full-time position, with standard office hours and potential after-hours or weekend work depending on property needs.
• Onsite office and community environment, with occasional visits to external offices or agencies.
• 60% or greater travel related to property sites, training or conferences may be required.