Multi-Site Supervisor

Who We Are & Why This Role Matters:
Copia Resources provides on-site janitorial, porter, grounds, and waste support services for multifamily, commercial, and client properties across multiple markets. Our teams keep these sites clean, safe, sanitary, and ready to operate every shift. This is active, hands-on work performed in restrooms, lobbies, common areas, amenity spaces, trash and recycling areas, and outdoor grounds.

We are not a desk-based operation. Our leaders know the work, support the field, and hold high standards where service actually happens. The Multi Site Supervisor leads janitorial, porter, and grounds teams across multiple client properties and owns staffing, service quality, safety, client communication, and performance at every assigned site.

This is a working leadership role. Multi Site Supervisors lead their teams, walk their sites every week, keep operations on track, and step in personally when coverage is needed.

What You'll Do - Site Operations & Staffing:

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client properties
• Build and adjust schedules and assignments across sites based on staffing levels, client contracts, and service needs
• Respond to call-outs, absences, and last-minute coverage gaps by reassigning staff across sites or personally providing coverage
• Ensure every site is serviced completely, safely, and on time
• Take ownership of operational programs and proactively identify opportunities for improvement

What You'll Do - Team Leadership & Development:

• Supervise janitorial porters, groundskeepers, and shift leads across all assigned sites
• Recruit, interview, develop, and mentor shift leads and site leadership
• Set clear expectations and hold employees accountable to attendance, punctuality, professionalism, safety, and performance standards
• Deliver coaching, feedback, corrective action, and disciplinary conversations, and document them appropriately
• Make recommendations to HR and Area Management regarding promotions, discipline, and terminations
• Promote a positive work environment where every employee is respected and sees a path to grow

What You'll Do - Service Standards & Quality Control:

• Maintain working knowledge of janitorial, porter, grounds, and waste service standards
• Conduct regular site walks, spot checks, and audits to verify restrooms, lobbies, common areas, waste areas, and grounds meet standard
• nsure work is completed fully, not partially or cosmetically, and coach employees who rush work or miss details
• Ensure trash, recycling, and compost are handled, sorted, and staged correctly
• Identify performance gaps and take prompt corrective action
• Lead by example through urgency, professionalism, and quality execution in the field

What You'll Do - Safety & Compliance:

• Establish and reinforce a strong culture of safety at every site, including proper chemical handling, PPE, and equipment use
• Ensure compliance with all company and client processes, procedures, site rules, and documentation requirements
• Report incidents, injuries, and near misses promptly and support follow-up
• Help manage employees on temporary work restrictions in coordination with HR and management

What You'll Do - Client Partnership & Communication:

• Serve as the primary on-site point of contact for property managers and client teams
• Foster a customer-centric culture that strengthens communication, service quality, and client satisfaction
• Provide accurate and timely updates to clients, employees, and leadership
• Participate in client walks, business reviews, and site visits for new business opportunities
• Build and maintain effective working relationships through clear, respectful, and professional communication

What You'll Do - Data, Reporting & Administration:

• Use analytics and sound judgment to identify operational challenges and implement data-driven solutions
• Track labor, supply usage, and service metrics against site budgets and targets
• Review timekeeping accuracy and operational records for every assigned site
• Leverage AI resources and software to increase efficiency, streamline processes, and maximize existing resources
• Maintain organized follow-up on field issues and employee matters
• Perform additional duties and support special projects as assigned

When You'll Work

This position requires flexibility as the company grows and expands its operations. Work schedules, start times, and site assignments may evolve based on operational needs and new property acquisitions. Weekend work and after-hours availability may be required.

What We're Looking For - Required Qualifications:

• Minimum 2 years of supervisory experience leading janitorial, porter, and/or groundskeeping teams. This experience is required, and candidates without it will not be considered.
• Able to read, write, speak, and understand both English and Spanish
• Valid driver's license with acceptable driving record and reliable transportation between sites

What We're Looking For - Core Competencies

• Leads from the front and achieves results through others
• Strong process improvement and continuous improvement capabilities
• Excellent analytical, problem-solving, and decision-making skills, including solving staffing issues quickly in real time
• Strong interpersonal skills with empathy, patience, and professionalism
• Effective conflict resolution and negotiation abilities
• Superior organization and time management across multiple sites and competing priorities
• Excellent verbal and written communication with employees, clients, and leadership
• Performs effectively in a fast-paced, high-demand environment

Pay: $62,000.00 - $72,000.00 per year

People with a criminal record are encouraged to apply

Experience:

• janitorial and/or groundskeeping supervisory: 2 years (Required)

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• driver's license with three years of clean driving history (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person