multi skilled operative

Department: Responsive Repairs & Small Works / Empty Homes

Reports To: Property Manager – Responsive Repairs / Property Manager - Empty Homes

Directly Responsible For: No direct reports

Hours: 39 (Fixed Term for 12 Months)

Overall team / department

The multskiklled operatives are responsible for the delivery of a flexible, accountable and customer focused repairs and maintenance service, that encompasses day to day repairs and more complex multi-trade repairs. The team ensures that all Group properties are kept to a safe, high standard in line with customer requirements, contract specifications and /or Service Level Agreements and that this service is continually improved upon so as to be most effective as well as being efficient whilst maximising value for money.

Key role priorities

• This role forms part of the operational team that is required to work in a professional and flexible manner to meet customer needs.

• Specifically, this role is required to carry out multiskilling repairs on maintenance, refurbishment and facilities management contracts.

• This involves ensuring that all work carrying out a range of multiskilled related works is completed with due regard for quality. productivity, safety and customer satisfaction and proactively contributing to the achievement of the Group’s financial and performance targets and standards.

Key working relationships

• This role is required to share knowledge, provide advice, guidance and support to apprentices to ensure they fulfil their training objectives.

• The holder is also required to work with other trade operatives and colleagues across other teams in the Group as and when required.

• External to the Group, the holder is required to liaise with customers, contractors and with other external contacts when required.

Main duties & responsibilities

• Carry out repairs ensuring that all work is completed to the defined quality and to relevant technical standards and to customer satisfaction.

• Plan and organise work in a safe, efficient and effective manner, undertaking risk assessments / permits and making the best use of available time, plant, transport and materials.

• Undertake pre-measuring as necessary to ascertain the nature of any work and facilitate its completion.

• Use appropriate communication and/or IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials.

• Liaise as necessary with all trades operatives to ensure the implementation and completion of repairs and maintenance works on a first-time fix basis.

• Identify and schedule follow on works required where a first time fix cannot be achieved.

• Make effective use of materials and ensure that any unused materials are returned to the stores.

• Use all necessary tools, plant and equipment associated with the post and duties undertaken.

• Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.

Key measures of success

• Completion of agreed number of appointments/jobs per day.

• Customer satisfaction levels met or exceeded

• All administration accurate and in date.

• Key performance indicators, contractual obligations and other compliance requirements.

• Directly contribute to any applicable income targets being achieved.

Livving our values

Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

Making a difference daily

We invest in our people, our customers and in the creation of a fairer society.

Positively open

We’re open to feedback at all times, as we strive to deliver a first-class customer experience.

Forging the right way

We’re creating an inspiring road which others will want to follow.

Together as one

Our teams work on another level of cohesiveness to enable us to deliver better outcomes.Each one of us- listens to our customers and makes their needs a priority- is committed to equality, diversity and inclusivity- takes a flexible approach and works where we’re needed- follows health and safety guidelines to keep ourselves, colleagues, and customers safe- helps reduce risks by proactively communicating any potential issues to our line managers- protects sensitive information by safeguarding customer, colleague and third-party data- is guided by our policies, procedures and social aims- is dedicated to continual learning and taking ownership of our personal and professional development.

Person SpecificationE - Essential criteria / D - Desirable criteria

Education & Qualifications

NVQ Level 2 qualification or evidence of equivalent QCF credit value or City and Guilds or equivalent in a core trade (E)

NVQ Level 3 qualification or evidence of equivalent QCF credit value or City and Guilds or equivalent in a core trade (D)

NVQ Level 2 in multiskill (D)

Experience

Experience in a core trade post in a repair and/or building maintenance or similar organisation (E)

Experience working in a multi-skilled environment in domestic, commercial and public building settings (E)

Effectively adhering to Health and Safety legislation, practices and procedures (E)

Operating effectively within customer care procedures (E)

Experience carrying out damp treatment repairs (D)

Supporting and directing trade apprentices and work experience students operating on site (D)

Experience in social housing (D)

Skills, knowledge & ability

Knowledge and understanding of building construction – including transport, plant and equipment requirements (E)

Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)

Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)

Ability to trace, diagnose and rectify faults (E)

Ability to identify Damp & Mold faults and follow correct procedures to rectify (D)

An understanding of the issues and challenges faced by the social housing sector and its customers (D)

Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)

Personal characteristics

An organised approach to be able to meet deadlines and service requirements (E)

Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)

positive approach to customer care and able to establish and maintain good customer relationships (E)

Other

Flexible approach to hours and locations worked, including outside of normal hours where required and participating in call out rota (trade specific) (E)

Full UK driving license is required and company vehicle provided (E)

Pay: £36,963.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Work Location: In person