Multi Store Manager

Multi Store Manager

Description:

To empower leadership of the stores in their district, drive sales and growth. Clearly define and communicate goals with store leaders. The Multi Store Manager must hold themselves to the highest of standards.

Direct Supervisor:

Multi-Unit Operator/Regional Operations Manager

Responsibilities and Duties:

Weekly:

• Meet with Store Leads to establish goals, set Sysco/Cedar Crest budget, define labor goals, ABC goal, monitor discounting percentage and discuss any issues or concerns. Communicate weekly report to staff so all team members are on the same page.
• Update time edits in PERC-O-Manager.
• Update PERC with current employee information as well as terminations
• Spend time each week at designated stores to foster a positive work environment and keep lines of communication open with store staff
• Resolve customer complaints
• Coach Store Leads on inventory levels and ordering habits
• Collect paperwork for the stores (invoices, deposit slips, mail, etc.) Determine what needs to stay at the store level and what needs to be advanced to our corporate office.

Monthly:

• Ensure compliance at each store
• Make sure rollouts are executed correctly and on time
• Check schedules to make sure minor labor laws are adhered to
• Ensure all required work permits/diplomas/health department forms are complete and in store for each staff member
• Ensure marketing materials are current per Coffee Season
• Spot check food items to ensure they’re dated correctly
• All other Biggby compliance items (uniforms, aprons, etc.)
• Refresh displays and monitor merchandise stock
• Make sure store is staying in compliance with decorations i.e. if it is bought at Target, Dollar Tree, it is not approved.
• Promote internal contests to drive ABC
• Oversees development of the leadership at their stores
• Perform inventories on certain items to track waste

Other:

• Schedule and execute employee reviews with Store Leadership
• Cover shifts when Store Leadership or staff is unable to
• Schedule staff meetings when necessary
• Schedule/host orientations with Store Leadership
• Stay involved in the community: business drops, community events, Chamber events, etc.
• Be an advocate for Store Leads and staff
• Hold them accountable to their responsibilities, help where needed and continue to push them to grow in their role

Requirements :

• Must be available to work weekends (including 6 hours availability each day)
• Time off requests can not be used to ‘modify’ availability (asking for every Saturday off would be considered a modification of availability)
• Continuation of employment is based on availability provided at interview
• Availability changes can result in discontinuation of employment, reduction of hours, etc.
• Must be able to work half the holidays
• ServSafe, PERC & MIT Certified
• Work an average of 30-40 hours a week
• Work alongside store leaders at least 1 shift per week on the line
• Must exhibit proactive behavior – anticipate disaster before it hits. Be in tune with your store leaders to prevent burnout and overwhelm.
• Must be an active participant in leadership meetings and financial reporting meetings for the store (s).
• Must attend BIGGBY Nation Summit (active and enthusiastic participant)
• Must perform work related duties in-store – this is not a hybrid or remote role. Visibility and presence in-store is vital to store morale and culture.
• Must hold themselves to the highest standard – Managers set the tone for the rest of the staff. What’s good for them will be good for everyone.
• Must be involved in Chamber of Commerce events (After Hours, Before Hours, Quarterly Meetings, etc.)
• Must attend Co-Op meetings on a quarterly basis.
• Must be able to fill role of Store Lead when staffing issues require it
• Effectively communicate with operators when needed: vacation requests & store coverage, product outages, personnel issues, etc.
• Perform monthly inventory on day prior to last order day of the month

Pay: $16.50 - $18.50 per hour

Expected hours: No less than 35.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person