Multi Unit Manager

About the Role

WAXON is seeking a results-driven Multi-Location Manager to oversee the performance and operations of two locations, one in Appleby and one in Burlington. This role is focused on sales growth, revenue generation, team accountability, and operational excellence.

The ideal candidate is a strong business leader who can analyze performance, identify opportunities, coach teams, and consistently drive results across both locations.

Key Responsibilities

• Sales & Revenue Growth: Own location performance against budget, develop sales strategies, and identify opportunities to increase revenue across waxing, laser, esthetics, add-on services, and retail.
• Performance Management: Monitor sales metrics, conversion rates, average transaction value, retail sales, and client retention. Create and execute action plans to address performance gaps.
• Team Leadership: Lead, coach, and develop Guest Services and Esthetics teams, setting clear expectations and holding team members accountable for results.
• Laser Conversions: Drive laser consultation bookings and conversions by ensuring teams proactively engage regular waxing clients and communicate the benefits of laser services.
• Operational Excellence: Oversee scheduling, labour management, inventory, reporting, and daily procedures to maximize productivity and profitability.
• Client Experience: Maintain WAXON service standards, resolve client concerns, and strengthen retention through exceptional service and client engagement.
• Multi-Location Oversight: Maintain a consistent presence across both locations, communicate performance updates, and ensure company initiatives are implemented effectively.

Qualifications

• Previous management experience in retail, beauty, wellness, hospitality, or a service-based business.
• Proven ability to drive sales, achieve targets, and improve business performance.
• Experience managing teams and coaching employees toward measurable results.
• Strong understanding of business metrics, sales conversion, scheduling, and labour costs.
• Excellent communication, organization, and problem-solving skills.
• Comfortable holding teams accountable and addressing performance concerns.
• Ability to travel between two locations as required.

What Success Looks Like

Success in this role means consistently achieving sales targets, increasing revenue across service categories, improving laser and retail conversions, managing costs effectively, and building high-performing teams across both locations.

We are looking for a commercially minded leader who takes ownership of results, identifies opportunities for growth, and turns business goals into measurable outcomes.

Pay: $47,000.00-$50,000.00 per year

Benefits:

• On-site parking
• Store discount

Application question(s):

• Availability?

Experience:

• Management: 3 years (preferred)

Work Location: In person