Multi Unit Manager In Training - Luxury Consignment

Position Summary

The Manager in Training is a leadership development role designed to prepare high-potential leaders for a permanent management position within The Closet Trading Company.

During the training period, you will gain hands-on experience across multiple store locations while learning all aspects of store operations, leadership, inventory management, merchandising, buying, team development, and customer service. You will partner closely with Store Managers, Product Managers, and Area Managers to develop the skills necessary to successfully lead one of our retail locations.

As management opportunities become available, permanent placement will be determined based on business needs, your demonstrated performance, and organizational fit. Flexibility to travel between store locations is required throughout the training period.

PRIMARY RESPONSIBILITIES

The Manager in Training is expected to progressively learn and assume all responsibilities of a Store Manager, including but not limited to:

Leadership Development

• Train alongside Store Managers, Product Managers, and Area Managers across multiple locations.
• Learn and demonstrate The Closet Trading Company's leadership expectations, operational standards, and customer service philosophy.
• Support multiple store locations as business needs require.
• Build strong working relationships with teams throughout the organization.
• Successfully complete all assigned training and leadership development milestones.
• Demonstrate readiness for permanent management placement by meeting company performance expectations.

Business & Financial Performance

• Own store-level P&L, drive sales, control expenses, and meet or exceed performance goals
• Monitor daily, weekly, and monthly KPIs and adjust strategy as needed
• Make sound decisions on pricing, consignor issues, and customer service within company guidelines

Team Leadership & People Management

• Hire, train, onboard, and retain your team — sales leads, stylists, product managers, and consignment specialists
• Serve as keyholder and ensure proper coverage and accountability at all times
• Lead ongoing training that reinforces company standards, systems, and brand values
• Coach your team to improve performance, accountability, and engagement
• Build and maintain a positive, professional, and inclusive store culture

Scheduling & Store Operations

• Create and manage monthly schedules aligned with business needs and labor goals
• Maintain exceptional cleanliness, organization, and visual standards at all times
• Oversee store security, safety, and opening/closing procedures
• Check Shopify and Instagram daily for online orders and fulfill within 24 hours

Customer & Consignor Experience

• Deliver a high-touch, elevated experience that reflects the brand
• Handle customer and consignor escalations with professionalism and a solutions mindset
• Build long-term relationships with repeat customers and top consignors

Local Marketing & Brand Presence

• Execute local marketing initiatives and community events that build the brand
• Manage the store's social media presence and online reputation

Inventory & Merchandising

• Maintain inventory accuracy and conduct regular audits
• Oversee buying and consignment quality control, including Product Manager oversight and consignment buying standards
• Manage product and pipeline flow, inventory organization, and loss prevention related to inventory
• Uphold visual merchandising standards including ADA compliance and seasonal floor sets
• Build and maintain VIP client and consignor relationships

Ops & Compliance

• Ensure compliance with all company SOPs and operational standards; execute company initiatives and process rollouts
• Maintain operational documentation and required reporting; conduct store audits and uphold policy compliance, safety standards, and ADA requirements
• Oversee cash handling and deposits, reliable opening/closing procedures, store security, fraud prevention, authentication practices, consignor agreement compliance, and appropriate escalation of operational issues
• Partner closely with the District Manager; participate in leadership meetings and coordinate cross-store collaboration for consignor returns

Leadership & Team Development

• Lead performance management and accountability conversations with clarity and care
• Support career development and succession planning; identify and develop future talent for expanded roles
• Conduct regular coaching meetings and oversee onboarding, cross-training, and offboarding practices

Admin Responsibilities

• Review and manage timecards; maintain accurate performance and incident documentation
• Conduct performance reviews and follow up on action items and operational task boards

WHAT WE'RE LOOKING FOR

• At least 1 year of retail management experience (luxury, resale, fashion, or service-driven retail preferred)
• Proven experience managing teams, schedules, and store-level financials
• Strong leadership, communication, and problem-solving skills
• Highly organized with strong attention to detail
• Comfortable with POS systems, scheduling tools, and operational platforms
• A genuine passion for customer service, people development, and brand building

Physical & Schedule Requirements

• Ability to work a flexible schedule, including weekends and some holidays
• Ability to stand, walk, and move throughout the store for extended periods
• Ability to lift and move merchandise up to 30 lbs

WHY TCTC

You'll be joining a fast-growing, founder-led brand where your work is visible and your impact is real. We offer employee consignment and purchasing privileges, a collaborative team environment, and real room to grow as the company expands.

If you're ready to lead a store that's as much about community as it is about commerce, we'd love to hear from you.

Pay: $23.00 - $28.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person