Multi-Unit Restaurant Operations Manager

Multi-Unit Restaurant Operations Manager (Japanese Casual Dining)

Location: Mandaluyong City Work Setup: On-site

Position Overview

We are looking for an experienced Multi-Unit Restaurant Operations Manager to oversee the operations and business performance of multiple branches under a Japanese casual dining brand. The role will manage approximately 5–6 stores, ensuring strong sales performance, operational efficiency, profitability, food quality, and consistent customer experience across all locations.

Key Responsibilities

• Oversee the daily operations and performance of 5–6 restaurant branches.
• Drive sales, profitability, productivity, and operational efficiency.
• Monitor store P&L, food cost, labor cost, inventory, sales, and other key performance indicators.
• Ensure consistent execution of Japanese casual dining standards, service procedures, and brand policies.
• Lead, coach, and develop Store Managers and restaurant leadership teams.
• Conduct regular branch visits, operational audits, and performance reviews.
• Identify operational issues and implement corrective and improvement plans.
• Ensure proper manpower planning, scheduling, deployment, and productivity.
• Maintain high standards of food quality, sanitation, food safety, and customer service.
• Coordinate with HR, Training, QA, Supply Chain, and other support functions.
• Develop strong restaurant leaders and maintain a high-performance culture.

Qualifications

• Bachelor’s Degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or related field.
• 5–8 years of restaurant operations experience, with multi-unit management experience.
• Background in Japanese casual dining, casual dining, QSR, or high-volume restaurant operations preferred.
• Proven experience managing multiple branches and Store Managers.
• Strong knowledge of restaurant P&L, food cost, labor cost, inventory, and sales management.
• Strong leadership, coaching, analytical, and problem-solving skills.
• Willing to work on-site in Mandaluyong City and travel between branches as required.