Multichannel Banking Customer Service Representative

Training Schedule: Monday to Friday, 6:00 AM to 3:00 PM

Training Duration: Approximately 30 days

Production Schedule: To be confirmed upon completion of all processes

Location: Pavas, Rohrmoser

Role Responsibilities:

Deliver exceptional customer service through multiple channels, including phone and chat support.

Assist customers with credit card-related issues, including but not limited to:

Unrecognized charges

Scamming

Phishing attempts

Other banking account concerns

Provide clear and effective solutions to customer inquiries and problems.

Maintain a high level of professionalism and empathy in customer interactions.

Qualifications:

Strong communication skills, both verbal and written.

Ability to handle stressful situations and resolve conflicts effectively.

Prior experience in customer service or a related field is preferred.

Familiarity with banking products and services is an advantage.

Ability to work independently and as part of a team.

Sueldo: Hasta ₡2 680,00 la hora

Horas previstas: 9.5 por semana

Lugar de trabajo: Empleo presencial