Multilingual Care Coordinator

About Ideal Home Help

At Ideal Home Help, we're redefining what it means to deliver exceptional home care support in Michigan. As an MDHHS-approved home care agency, we provide compassionate, reliable in-home care to individuals across the state, employing dedicated caregivers who bring dignity and continuity to the people they serve.

What sets us apart? Our people. Our care coordination team is the connective tissue between our caregivers in the field and the clients who count on them — ensuring every shift happens, every visit is verified, and every family can trust that care is uninterrupted.

Position Overview

We're looking for a Care Coordinator to join our team! In this role, you'll be the operational hub connecting our field caregivers, clients, and internal compliance systems. You'll monitor visit activity in HHAeXchange, confirm clock-ins and clock-outs, resolve scheduling gaps in real time, and keep documentation audit-ready. Your work ensures our clients never experience a missed or late visit without immediate follow-up.

Responsibilities

• Monitor caregiver clock-ins and clock-outs in HHAeXchange in real time, identifying missed, late, or incomplete visits.
• Contact caregivers directly to confirm visit status, resolve clock-in/clock-out discrepancies, and ensure timely arrival at scheduled shifts.
• Confirm visits with clients or their representatives when documentation is unclear or a visit cannot be verified electronically.
• Maintain and update caregiver-client schedules in HHAeXchange, filling open shifts and coordinating replacement caregivers for call-offs.
• Monitor and support EVV (Electronic Visit Verification) compliance, correcting exceptions and ensuring visit data meets state Medicaid requirements.
• Audit caregiver and client profiles for accuracy and completeness, flagging discrepancies for correction.
• Document all caregiver and client interactions and outcomes accurately and promptly in HHAeXchange and other internal systems.
• Communicate proactively with caregivers regarding schedule changes, care plan updates, and compliance requirements.
• Escalate unresolved scheduling gaps, compliance issues, or client concerns to management as needed.
• Collaborate with intake, HR, and compliance teams to support smooth onboarding of new caregivers and clients.

Qualifications

• Strong verbal and written communication skills
• Prior experience with HHAeXchange or another EVV/scheduling platform strongly preferred
• Ability to manage a high volume of caregiver and client contacts with professionalism and empathy
• Excellent organizational skills with strong attention to detail
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Basic computer proficiency (email, spreadsheets, scheduling/CRM systems)
• Reliable, self-motivated, and comfortable working independently
• Previous experience in home care coordination, scheduling, or healthcare administration is a plus

What We Offer

• Competitive pay: $18.00 – $19.00 per hour based on experience
• Employer-funded healthcare
• Paid time off
• On-the-job training

Schedule & Location

• Job Type: Full-Time
• Schedule: Monday through Friday
• Location: In-office, Troy, MI

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the organization. This is not a remote position.

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Work Location: In person

Pay: $18.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person