Multilingual Customer Issue Resolution Analyst

We’re Hiring For

Bahasa Indonesia, French, French Canadian, German, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Spanish, Turkish, Vietnamese, Czech, Danish, Dutch, Finnish, Hebrew, Hungarian, Swedish, and Thai.

What You’ll Experience in This Role

As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.

What You’ll Do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

We’re looking for:

• Are fluent in at least one required language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.