Multilingual Customer Service & Operations Executive (多语客服 / 运营专员/ 后台)

About the role

Multilingual Customer Service & Operations Executive providing customer support via online channels (messaging, phone, email) and communicating with customers in Indonesian, English, Chinese and Malay. The role involves assisting with customer account, order and transaction-related enquiries, supporting daily operations, handling back-office tasks such as data entry and record keeping, following up on customer feedback, and assisting with basic sales activities.

Key responsibilities

• Provide customer support via online channels (messaging, phone, email)
• Communicate with customers in Indonesian, English, Chinese and Malay
• Assist with customer account, order and transaction-related enquiries
• Support daily operations to ensure smooth workflows
• Handle back-office tasks such as data entry, record keeping and basic system maintenance
• Follow up on customer feedback and help improve service quality
• Assist with basic sales activities and introduce company products and services
• Perform other duties assigned by management

About you

• Proficient in Indonesian, English, Chinese and Malay (spoken and written)
• Basic sales background or experience
• Quick-thinking, adaptable and good at problem-solving
• Strong communication skills, patience and a service-oriented mindset
• Able to work within the 9:00 AM – 9:00 PM working hours
• Familiar with basic computer and office software
• Experience in customer service or operations (added advantage)

Benefits

• Basic salary: RM4,000
• Meal allowance
• Allowances
• EPF, SOCSO & EIS contributions
• Annual Leave & Sick Leave
• 4 rest days per month
• Convenient public transport access – within walking distance of MRT
• Dynamic and fast-paced working environment
• Team building activities, employee pantry, snacks, beverages, and other workplace benefits
• Staff accommodation available for out-of-state applicants upon request