Multinational Client Manager

Multinational Client Manager

City of London - Hybrid

The Role

This is a senior client relationship and governance position, focused on ensuring the successful delivery and ongoing stewardship of complex global insurance programmes.

You will act as the client voice internally , coordinating across underwriting, claims, operations and network teams, while building strong relationships with senior client stakeholders.

Key responsibilities will include:

• Leading client stewardship and governance meetings
• Managing relationships with multinational and global corporate clients
• Coordinating internally across underwriting, claims, operations and network teams
• Driving client retention, service quality and satisfaction
• Managing escalations and complex service issues
• Supporting renewals, onboarding and implementation of global programmes
• Building strong relationships with senior client stakeholders
• Supporting client events, conferences, marketing and distribution activity
• Working closely with international colleagues across the wider organisation
• Attending annual European conferences and undertaking some UK domestic travel

This is not a sales or business development role , and there is no broker ownership. The focus is firmly on the client relationship, governance, service delivery and overall client experience.

Experience:

• Strong commercial insurance experience
• Experience working with multinational/global insurance programmes
• Confidence dealing with senior client stakeholders
• Strong relationship management and communication skills
• The ability to coordinate effectively across multiple internal functions
• Experience managing complex service issues and escalations
• A commercially minded and client-focused approach

Experience across areas such as Property, Casualty, Construction, Marine, Aviation, Financial Lines or Parametrics would be beneficial, not essential.