Multinational Support Assistant

We are looking for a proactive Multinational Support Assistant to coordinate the administrative functions of the Global Network Partners department, supporting operational efficiency and the successful delivery of departmental objectives.

About Guardian General Insurance Limited
Guardian General Insurance Limited is a leading property and casualty insurance company dedicated to providing comprehensive coverage and exceptional service to our clients. With a commitment to integrity and innovation, we strive to protect what matters most to our customers and communities.

JOB OVERVIEW:
The Multinational Support Assistant – Global Network Partners handles the full range of administrative functions of the Global Network Partners department in the achievement of the department’s goals.

JOB RESPONSIBILITIES:
1.    1.    Receivables Management

• Prepare and send Overseas tax request to Manager for approval and then send to Overseas agents to pay taxes on our behalf
• Manage Unallocated Cash Balances
• Prepare payment vouchers for receipting of premiums received
• Prepare payment requisitions (PY) on Webstar and send for authorization.
• Submit PY to finance to issue payment to GNP
• Compile receipts requested by finance for auditors, send to upline to approval and submit to finance within stipulated timelines

2.    Compliance Requirements

• Follow up all Know Your Customer (KYC) information and documents from clients, brokers and GNPs
• Upload documents on Webstar
• Escalate to upline per compliance procedures

3.    Policy issuance

• Send renewal reminders to Global Network Partners per standards
• Lapse policies as per standards

4.    Reporting

• Generate specific monthly reports

EDUCATION & EXPERIENCE:

• 5 CXC/CSEC passes including Mathematics and English Language
• 2 A’Level/CAPE subjects
• Introduction to General Insurance Certificate
• At least 2 years’ experience in the General Insurance Industry or a customer interfacing role

ADDITIONAL REQUIREMENT:
As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required.

PERSON SPECIFICATION:
The Multinational Support Assistant – Global Network Partners must be meticulous, systematic and logical. He/she must be able to manage time and also effectively communicate with all levels of individuals both internal and external. He/she must be able to work in teams, display a strong work ethic with the ability to multi-task and work in a fast-paced environment.