Murex L2 Support Professional

Key Accountabilities- Able to support Murex application and accountable to all business stakeholders for all Murex production incidents

• Able to Perform root cause analysis and contribute to problem-solving if a need arises
• Ability to provide continuous improvement initiatives and have a far-sighted vision aligned to the SRE roadmap of ITT.
• Able to collaborate across all teams ( both Support and other Murex Development teams )
• Able to provide quality service to business users

Job Duties & Responsibilities
(List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity, and analysis performed in this position.)

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance, etc).
• To collaborate with third-party vendors/other support teams to provide a seamless support model for the business.
• Able to take ownership of high-severity issues and follow through to closure.
• Answerable to business users and provide strategic long-term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

Must have

Overall 4-5 years of Murex experience

Technical Experience:- IT Support experience

• Knowledge of the Murex application
• Prior Development experience in any Murex module
• Experience in Cloud architecture such as AWS is a plus.
• Technical skills in Sybase/Oracle SQL, and Unix Shell scripting is highly desirable.
• Working experience in a Unix/Linux platform is a must. Skills in Windows environments are a plus.
• Experience with Symphony (Grid Computing) would be a plus.
• Development skills (Java, PHP, Perl, Python, C++) and experience with technologies such as (HTML, Javascript, XML, XSL, JSON, and J2EE) is a plus.

Non-technical Experience:

• Experience in leading and supporting Murex/MLC/VaR applications would be greatly desired.
• Experience in supporting Murex Front to Back Office Modules such as Simulation, MSL, P&L recon Processing Templates, Collateral, Accounting, and/or Exchange interface preferred.
• Experience with CMMI processes and documentation is preferred.
• Experience in supporting Treasury & Markets Applications is a plus.
• Possesses CFA level 1 and above is a plus.
• Working in a very collaborative and agile team, you are expected to work interdependently - collaborate, negotiate, make trade-offs, and handle conflicts. Strong capability to solve problems, and be an out-of-box thinker who frequently comes up with new ideas.

Nice to have

• Excellent communication skills
• Bachelor s degree in Computer Engineering/ School of Computing/ Finance IT/ other related IT degrees would be preferred.