Murex Support Analyst

Experience in Murex Front Office support

Provide second-line support for front office trading, risk, and market data applications.

Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.• Actively minimize any IT risks across the application & underlying technology stack.

Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.

Contribute to effective capacity management across all applications and underpinning platform technologies that support your applications.

Ensure all batch SLA’s/ OLA’s are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.

Contribute to knowledge management across your applications ensuring all architecture diagrams and documents, data flows and integrations, release and deployment guides, administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.

Ensure all fixes or known errors are maintained in the relevant knowledge or known-error databases.

Ensure logical access management/security procedures and policies are followed.

Ensure all BCP/Crisis Management plans are understood.

Provide second-line support for front office trading, risk, and market data applications.

Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.

Actively minimize any IT risks across the application & underlying technology stack.

Learn and apply AI technologies including Microsoft Copilot, GitHub CoPilot, and automation tools where appropriate.

Contribute to effective capacity management across all applications and underpinning platform technologies that support your applications.

Ensure all batch SLA’s/ OLA’s are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.

Contribute to knowledge management across your applications ensuring all architecture diagrams and documents, data flows and integrations, release and deployment guides, administration; disaster recovery documentation, user and/or training manuals are centrally stored and frequently reviewed.

Ensure all fixes or known errors are maintained in the relevant knowledge or known-error databases.

Ensure logical access management/security procedures and policies are followed.

Ensure all BCP/Crisis Management plans are understood.

Experience supporting Murex or a comparable front-to-back trading platform and Familiarity with platforms such as Bloomberg, Reuters, or other trading systems.

Practical experience supporting business-critical applications within financial markets or banking technology.

Sound understanding of financial markets, trading environments and associated operational processes.

Strong production support experience, including incident investigation, troubleshooting and root-cause analysis.

Exposure to AI, machine learning, Microsoft Copilot, or data analytics solutions.

Hands-on experience using SQL to investigate data, reconcile issues and support business processes.

Understanding of databases, data processing, and system integrations.

Good communication skills with the ability to interact with both technical and business stakeholders.

Ability to manage multiple priorities and work effectively under pressure.

Understanding of ITIL principles, incident management, and change management processes.